(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam’s Club supports Membership by informing members about membership benefits, promoting company products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning merchandise, wrapping and palletizing items, verifying order and invoice accuracy, securing items until pickup, and following up on out-of-stock merchandise. The associate provides member service by identifying needs, assisting with purchase decisions, locating merchandise, resolving concerns, and promoting products and services. The position also maintains facility safety, completes work assignments according to company policies and priorities, collaborates with others, communicates progress, and contributes to continuous improvement. Associates are expected to uphold company policies, ethics, and values, including respect for individuals, acting with integrity, serving customers and members, and striving for excellence. The position is based at the Sam’s Club in Ontario, Ohio. The hourly wage range is $17.00 to $25.00, with additional premiums potentially available in specified circumstances.
Responsibilities
- Promote membership benefits and company products and services; process memberships, upgrades, and credit accounts; participate in sales and marketing events; and work toward membership goals.
- Maintain facility safety by following safety standards, conducting safety sweeps, following forklift-spotting and hazardous-material handling procedures, adhering to steel standards, and correcting or reporting unsafe situations.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning merchandise, wrapping and palletizing items, checking order and invoice accuracy, securing items for pickup, and following up on out-of-stock merchandise.
- Complete assignments and priorities using company policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; communicate progress; and identify improvement opportunities.
- Provide member service by acknowledging members, identifying needs, assisting with purchase decisions, locating merchandise, resolving issues, and promoting company products and services.
- Comply with company policies, procedures, and standards of ethics and integrity, including applying related action plans and using the Open Door Policy.
- Support a respectful, inclusive workplace by building relationships, communicating positively, helping develop and mentor others, and recognizing others’ contributions.
- Model integrity and accountability, serve customers and members, make informed decisions, and support continuous improvement and change.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including PTO and/or PPTO for vacation, sick leave, holidays, or other purposes
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid education through Live Better U, including eligible programs from high school completion to bachelor's degrees, English Language Learning, and short-form certificates
- Performance-based bonus awards
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
