(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam's Club develops and supports Membership by explaining membership benefits, promoting Company products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning merchandise, wrapping and palletizing items, verifying order and invoice accuracy, securing items for Member pickup, and following up on out-of-stock merchandise. The position provides Member service by understanding needs, assisting with purchase decisions, locating merchandise, resolving concerns, and promoting products and services. It also maintains facility safety by following safety standards and procedures, conducting safety sweeps, using proper forklift-spotting procedures, handling and disposing of hazardous materials correctly, following steel standards, and reporting or correcting unsafe conditions. The associate completes work assignments using Company policies, data, and resources; collaborates with managers, coworkers, customers, and business partners; sets priorities and meets deadlines; communicates progress; identifies improvement opportunities; and adapts to change and feedback. The role is expected to follow Company policies, procedures, and ethical standards and demonstrate respect for individuals, integrity, customer service, teamwork, accountability, continuous improvement, and a commitment to learning.
Responsibilities
- Develop and support Membership by explaining benefits, promoting products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward membership goals.
- Maintain facility safety by following safety standards and procedures, conducting safety sweeps, using proper forklift-spotting procedures, handling and disposing of hazardous materials correctly, following steel standards, and correcting or reporting unsafe situations.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning merchandise, wrapping and palletizing items, verifying order and invoice accuracy, securing items for pickup, and following up on out-of-stock merchandise.
- Complete work assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; meet deadlines; communicate progress; identify improvements; and adapt to change and feedback.
- Provide Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting Company products and services.
- Comply with Company policies, procedures, ethics, and integrity standards and contribute to a respectful, inclusive, accountable, customer-focused, and continuously improving workplace.
- Support and develop teammates, build trusting relationships, communicate positively, and recognize others' contributions.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U company-paid education benefit, including eligible tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates
- Performance-based bonus awards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
