Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam’s Club supports Membership by explaining membership benefits, promoting company products and services, processing memberships, upgrades, and credit accounts, and participating in sales and marketing events. The role fulfills Member Fax n Pull and Click n Pull orders by locating and scanning merchandise, preparing and palletizing orders, checking order and invoice accuracy, securing orders until pickup, and following up on out-of-stock items. It also provides Member service by understanding Member needs, helping with purchasing decisions, locating merchandise, resolving concerns, and promoting company offerings. The position maintains facility safety by following safety standards and procedures, conducting safety sweeps, using proper forklift-spotting practices, handling and disposing of hazardous materials correctly, following steel-standard guidelines, and reporting or correcting unsafe situations. Associates complete assignments using company policies, data, and resources; collaborate with colleagues and business partners; manage priorities and deadlines; communicate progress; and adapt to change and feedback. The role also requires compliance with company policies, ethics, and integrity standards and demonstrating the company’s values through teamwork, accountability, customer service, continuous improvement, and support for a culture of belonging.
Responsibilities
- Explain Membership benefits, promote company products and services, process memberships, upgrades, and credit accounts, participate in sales and marketing events, and work toward Membership goals.
- Maintain facility safety by following safety standards and procedures, conducting safety sweeps, following forklift-spotting procedures, handling and disposing of hazardous materials properly, following steel-standard guidelines, and correcting or reporting unsafe situations.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, pulling and scanning items, wrapping and palletizing orders, verifying order and invoice accuracy, securing orders until Members arrive, and following up on out-of-stock merchandise.
- Complete work assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and other business partners; communicate progress; and identify opportunities for improvement.
- Provide Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting company products and services.
- Follow company policies, procedures, ethics, and integrity standards, including using the Open Door Policy and implementing related action plans.
- Work collaboratively, communicate effectively, support and develop colleagues, recognize others’ contributions, and help create an inclusive culture of belonging.
- Make informed decisions that put customers and Members first, balance priorities, and consider how individual work affects team results.
- Learn, adapt to change, use new technologies and skills, and support continuous improvement.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including PTO and/or PPTO
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid education through Live Better U for eligible full-time and part-time associates
- Performance-based bonus awards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
