(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam’s Club supports Membership by explaining benefits, promoting Company products and services, processing Membership upgrades and credit accounts, participating in sales and marketing events, and working toward Membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning items, wrapping and palletizing orders, verifying order and invoice accuracy, securing items for Member pickup, and following up on out-of-stock merchandise. The Personal Shopper provides Member service by acknowledging Members, identifying their needs, helping with purchasing decisions, locating merchandise, resolving concerns, and promoting Company offerings. The associate follows Facility safety standards and procedures, including safety sweeps, forklift spotting procedures, hazardous-material handling and disposal, and steel standard guidelines, and corrects or reports unsafe situations to Management. The role also involves completing work assignments using policies, data, and resources; collaborating with managers, coworkers, customers, and business partners; managing priorities and deadlines; communicating progress; recommending improvements; and adapting to change and feedback. Associates are expected to uphold Company policies, ethics, and values, including respect for individuals, integrity, service to Members, teamwork, accountability, continuous improvement, and support for a regenerative company.
Responsibilities
- Support Membership by providing information about benefits, promoting Company products and services, processing Membership upgrades and credit accounts, participating in sales and marketing events, and working toward Membership goals.
- Maintain Facility safety by following safety standards and procedures, conducting safety sweeps, following forklift spotting procedures, handling and disposing of hazardous materials properly, following steel standard guidelines, and correcting or reporting unsafe situations to Management.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, pulling and scanning items, wrapping and palletizing orders, ensuring order and invoice accuracy, securing items for pickup, and following up on out-of-stock merchandise.
- Complete assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and other business partners; manage deadlines; communicate progress; recommend improvements; and adapt to change and feedback.
- Provide Member service by acknowledging Members, identifying needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting Company products and services.
- Comply with Company policies, procedures, and ethical standards, including using the Open Door Policy and applying relevant action plans.
- Demonstrate respect, integrity, teamwork, accountability, customer-first service, sound decision-making, curiosity, resilience, and continuous improvement.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including PTO and/or PPTO
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid education benefit program through Live Better U, including eligible tuition, books, and fees
- Performance-based bonus awards
- Potential hourly premiums based on schedule, facility, season, or work performed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
