(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam’s Club supports Membership by explaining membership benefits, promoting Company products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward Membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by selecting, scanning, wrapping, and palletizing merchandise, verifying order and invoice accuracy, securing orders until pickup, and following up on out-of-stock items. The Personal Shopper also provides Member service by understanding needs, helping with purchasing decisions, locating merchandise, resolving concerns, and promoting products and services. The position requires completing assigned work using Company policies and resources, collaborating with coworkers and business partners, communicating progress, and adapting to feedback and change. It also includes maintaining facility safety, following applicable procedures and standards, and reporting or correcting unsafe situations. Associates are expected to uphold Company policies, ethics, and values, contribute to an inclusive and supportive workplace, work effectively as part of a team, and seek continuous improvement.
Responsibilities
- Explain Membership benefits and promote the value of Company products and services.
- Process Memberships, upgrades, and credit accounts; participate in sales and marketing events and work toward Membership goals.
- Maintain facility safety by following safety standards and procedures, conducting safety sweeps, following forklift spotting procedures, handling and disposing of hazardous materials properly, adhering to steel standard guidelines, and correcting or reporting unsafe situations.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting items, scanning, wrapping and palletizing merchandise, checking order and invoice accuracy, securing items until pickup, and following up on out-of-stock merchandise.
- Complete work assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and other business partners; communicate progress; and identify improvement opportunities.
- Provide Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting Company products and services.
- Follow Company policies, procedures, and ethical standards, including implementing action plans and using the Open Door Policy.
- Support a respectful, inclusive, and collaborative workplace; build relationships, communicate positively, and help develop and mentor others.
- Act with integrity, accountability, humility, honesty, fairness, and transparency while supporting Company values and goals.
- Put Members first, make decisions using reliable information, and consider how individual work affects team results.
- Learn, adapt to change, use new technologies and skills, and support continuous improvement.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including PTO and/or PPTO
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid education benefits through Live Better U, subject to eligibility requirements
- Performance-based bonus awards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
