Personal Shopper

Brookshire Grocery Company•Palestine, TX

18d•Onsite

About The Position

Prepares online customer orders by selecting quality products with speed and accuracy, organizing them for pickup, and providing excellent customer service. The role requires staying current on product selection, food safety standards, product knowledge, and tender policies. Work is generally performed in a retail store, with frequent exposure to outside temperatures and occasional exposure to extreme cold or heat, wet or slippery conditions, and cleaning agents. The position requires working flexibly, including nights, weekends, and holidays, and attending work as scheduled.

Requirements

Six or more months of related experience or an equivalent combination of education and experience.
At least 16 years of age; at least 21 years of age in Louisiana.
At least 21 years of age to drive for Company business under the BGC Business Driver Policy.
TABC/LACT/AATC certification where applicable.
Basic knowledge of cash registers, mathematics and counting, food quality standards, and temperature and refrigeration standards for selected products.
Ability to determine ideal ripeness in produce.
Ability to communicate effectively in writing and verbally with customers and partners, and remain courteous with customers.
Ability to multitask and work in a fast-paced environment while maintaining a high level of accuracy.
Ability to learn new technology systems, methods, and processes.
Ability to work flexible schedules, including nights, weekends, and holidays.
Attentiveness to potential hazards and ability to take appropriate action or report hazards.
Ability to meet the physical demands of the role, including continuous standing or walking and frequent handling, reaching, and fine finger movements; frequent lifting or moving objects up to 40 pounds and occasional lifting or moving objects up to 75 pounds.
Attendance at work is required.

Responsibilities

Accurately select products from shelves for online orders and organize orders for timely pickup.
Identify out-of-stock items, recommend substitutions of similar value, and promote advertised specials.
Weigh, key, and scan items to ensure accurate customer checkout totals.
Maintain product knowledge and follow food safety standards to ensure order quality and freshness.
Store orders at appropriate food temperatures and retrieve them promptly before customer arrival.
Organize and bag orders and load them into customers’ vehicles.
Assist customers with online orders, answer questions, respond to complaints, and provide substitution options while maintaining a friendly, service-oriented attitude.
Access or memorize product codes and stay familiar with advertised and special items.
Follow tender policies and procedures for checks, credit and debit cards, coupons, EBT, and other tenders.
Handle objects carefully to avoid damage to products or property.
Maintain a safe and sanitary work and shopping environment; clean the workspace and cash wrap, and spot-clean spills and breakages.
Use suggestive-selling initiatives to promote product sales.
Watch for potential hazards, remedy them or place appropriate warning signs or devices when reasonably possible, and report hazards that cannot be immediately remedied to a supervisor.