(USA) Personal Shopper - Sam's

Walmart•Northlake, IL

10d•$19 - $27•Onsite

About The Position

The Personal Shopper at Sam’s Club supports Membership by explaining benefits, promoting the value of company products and services, processing Memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward Membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by locating and scanning merchandise, wrapping and palletizing orders, checking order and invoice accuracy, securing items until pickup, and following up on out-of-stock merchandise. The position provides Member service by acknowledging Members, identifying their needs, helping with purchasing decisions, locating merchandise, resolving concerns, and promoting products and services. It also maintains facility safety by following safety standards and procedures, conducting safety sweeps, using proper forklift-spotting procedures, handling and disposing of hazardous materials correctly, following steel-standard guidelines, and correcting or reporting unsafe situations. The associate completes assignments and priorities using company policies, data, and resources; collaborates with managers, coworkers, customers, and business partners; manages priorities and deadlines; communicates progress; and identifies improvement opportunities. The role follows company policies, procedures, and standards of ethics and integrity, and is expected to demonstrate the company’s stated values: Respect the Individual, Act with Integrity, Serve our Customers and Members, and Strive for Excellence.

Responsibilities

Support Membership by providing information on benefits, promoting company products and services, processing Memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward Membership goals.
Maintain facility safety by following standards and procedures, conducting safety sweeps, following forklift-spotting procedures, handling and disposing of hazardous materials properly, following steel-standard guidelines, and correcting or reporting unsafe situations.
Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, pulling and scanning items, wrapping and palletizing orders, checking order and invoice accuracy, securing items until pickup, and following up on out-of-stock merchandise.
Complete work assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; communicate progress; and identify ways to address improvement opportunities.
Provide Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting company products and services.
Comply with company policies, procedures, and standards of ethics and integrity, including implementing related action plans and using the Open Door Policy.
Build trusting team relationships, communicate positively, and help develop and mentor others.
Model integrity, ethics, and compliance; hold oneself and others accountable; and support the company’s goal of becoming a regenerative company.
Put customers and Members first, make decisions based on reliable information, balance short- and long-term priorities, and consider the impact of one’s work on the team.
Pursue learning and continuous improvement, use new technologies and skills, and support others through change.

Benefits

Competitive pay and performance-based bonus awards
Medical, vision, and dental coverage
401(k)
Stock purchase
Company-paid life insurance
Paid time off, including PTO and/or PPTO for vacation, sick leave, holidays, or other purposes
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U company-paid education benefit program, including tuition, books, and fees for eligible full-time and part-time associates