(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam’s Club supports Membership by explaining membership benefits, promoting Company products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning merchandise, wrapping and palletizing items, verifying order and invoice accuracy, securing orders until pickup, and following up on out-of-stock items. The position provides Member service by identifying needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting products and services. It also requires completing assigned work according to policies and priorities, collaborating with coworkers and business partners, communicating progress, and adapting to change and feedback. The associate is responsible for maintaining facility safety by following safety procedures and standards, conducting safety sweeps, observing forklift-spotting procedures, handling and disposing of hazardous materials properly, following steel standards, and correcting or reporting unsafe conditions. The role also expects associates to uphold Company policies, ethics, and values, contribute to an inclusive and supportive workplace, work effectively as part of a team, and support continuous improvement.
Responsibilities
- Support Membership by explaining membership benefits, promoting products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward Membership goals.
- Maintain facility safety by following safety standards and procedures, conducting safety sweeps, following forklift-spotting procedures, handling and disposing of hazardous materials properly, following steel standards, and correcting or reporting unsafe situations to Management.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, pulling and scanning items, wrapping and palletizing merchandise, verifying order and invoice accuracy, securing items until pickup, and following up on out-of-stock merchandise.
- Complete work assignments and priorities using Company policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; communicate progress; and identify improvement opportunities.
- Provide Member service by acknowledging Members, identifying their needs, helping with purchasing decisions, locating merchandise, resolving issues, and promoting Company products and services.
- Comply with Company policies, procedures, and standards of ethics and integrity, including implementing action plans and using the Open Door Policy.
- Build trusting team relationships, communicate positively, help develop and mentor others, and recognize others' contributions.
- Act with integrity and accountability, model Company values, and support a positive impact for associates, customers, Members, and the wider world.
- Serve customers and Members by putting them first, making informed decisions, and considering how individual work affects team results.
- Pursue continuous improvement, learn new technologies and skills, and support others through change.
Benefits
- Competitive pay and performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off (PTO and/or PPTO)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid Live Better U education program, including tuition, books, and fees for eligible programs
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
