(USA) Personal Shopper - Sam's

Walmart•Orlando, FL

4d•Onsite

About The Position

The Personal Shopper at Sam’s Club supports Membership by explaining benefits, promoting products and services, processing Memberships, upgrades, and credit accounts, and participating in sales and marketing events to help meet Membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning merchandise, wrapping and palletizing items, verifying order and invoice accuracy, securing orders until pickup, and following up on out-of-stock items. The position provides Member service by acknowledging Members, identifying their needs, helping with purchasing decisions, locating merchandise, resolving issues, and promoting Company products and services. It also requires completing assigned work using company policies, data, and resources; collaborating with managers, coworkers, customers, and business partners; communicating progress; prioritizing deadlines; and adapting to change and feedback. The associate maintains facility safety by following safety standards and procedures, conducting safety sweeps, following forklift-spotting and hazardous-material handling and disposal procedures, adhering to steel standards, and correcting or reporting unsafe situations to Management. The role also calls for ethical conduct, accountability, teamwork, supporting and mentoring others, and contributing to continuous improvement and the Company’s stated goal of becoming a regenerative company.

Responsibilities

Support Membership by providing information about benefits, promoting Company products and services, processing Memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward Membership goals.
Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders; pulling and scanning items; wrapping and palletizing merchandise; verifying order and invoice accuracy; securing orders until Members arrive; and following up on out-of-stock merchandise.
Provide Member service by acknowledging Members, identifying needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting Company products and services.
Maintain facility safety by following safety standards and procedures, conducting safety sweeps, following forklift-spotting procedures, handling and disposing of hazardous materials properly, adhering to steel standards, and correcting or reporting unsafe situations to Management.
Complete assignments and priorities using company policies, data, and resources; collaborate with relevant parties; identify priorities, deadlines, and expectations; communicate progress; recommend improvements; and adapt to change and feedback.
Comply with Company policies, procedures, and ethical standards, including implementing action plans and using the Open Door Policy.
Support a respectful and inclusive workplace, build trusting relationships, communicate positively, help develop and mentor others, and recognize others’ contributions.
Act with integrity, accountability, humility, honesty, fairness, and transparency; serve Members and customers; make decisions using reliable information; and contribute to continuous improvement and change.