Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam's Club supports Membership by explaining membership benefits, promoting company products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by pulling and scanning merchandise, wrapping and palletizing items, checking order and invoice accuracy, securing orders until pickup, and following up on out-of-stock items. The position provides Member service by understanding needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting company offerings. It also involves completing work assignments and priorities using policies, data, and resources; collaborating with managers, coworkers, customers, and business partners; communicating progress; and identifying improvement opportunities. The associate is responsible for following safety standards and procedures, including safety sweeps, forklift-spotting procedures, hazardous-material handling and disposal, and steel standards. The role also calls for demonstrating the company's values through ethical conduct, accountability, teamwork, respect, customer focus, continuous improvement, and support for a safe and inclusive workplace.
Responsibilities
- Explain Membership benefits, promote company products and services, process memberships, upgrades, and credit accounts, participate in sales and marketing events, and work toward Membership goals.
- Maintain facility safety by following safety standards and procedures, conducting safety sweeps, following forklift-spotting procedures, handling and disposing of hazardous materials properly, and correcting or reporting unsafe situations.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, pulling and scanning items, wrapping and palletizing merchandise, verifying order and invoice accuracy, securing items until pickup, and following up on out-of-stock merchandise.
- Complete work assignments and priorities using company policies, data, and resources; collaborate with relevant partners; communicate progress; and recommend ways to address improvement opportunities.
- Provide Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting company products and services.
- Follow company policies, procedures, and ethical standards, including using the Open Door Policy and applying company action plans.
- Build trusting relationships, communicate positively, work as part of a team, and help develop and mentor others.
- Promote integrity, accountability, customer focus, continuous improvement, and the company's goal of becoming a regenerative company.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including PTO and/or PPTO for vacation, sick leave, holidays, or other purposes
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid education through Live Better U, including tuition, books, and fees for eligible programs
- Performance-based bonus awards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
