(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam's Club supports Membership by explaining membership benefits, promoting company products and services, processing memberships, upgrades, and credit accounts, and participating in sales and marketing events to help meet membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by selecting items from shelves, scanning, wrapping, and palletizing merchandise, checking order and invoice accuracy, securing orders for pickup, and following up on out-of-stock items. The associate provides Member service by identifying needs, helping with purchasing decisions, locating merchandise, resolving concerns, and promoting products and services. The position maintains facility safety by following safety standards and procedures, conducting safety sweeps, following forklift-spotting and hazardous-material-handling procedures, adhering to steel standards, and correcting or reporting unsafe situations. The associate completes work assignments by setting priorities, collaborating with managers, coworkers, customers, and business partners, communicating progress, recommending improvements, and adapting to change and feedback. The role also applies company policies, procedures, and ethics standards and supports the company's values of respect for individuals, integrity, customer service, and continuous improvement.
Responsibilities
- Explain Membership benefits, promote company products and services, process memberships, upgrades, and credit accounts, participate in sales and marketing events, and work toward Membership goals.
- Maintain facility safety by following safety standards and procedures, conducting safety sweeps, following forklift-spotting procedures, handling and disposing of hazardous materials properly, following steel standards, and correcting or reporting unsafe situations.
- Fulfill Member Fax n Pull and Click n Pull orders by selecting items, scanning, wrapping and palletizing merchandise, verifying orders and invoices, securing orders until pickup, and following up on out-of-stock merchandise.
- Complete assignments and priorities by collaborating with relevant stakeholders, identifying deadlines and expectations, communicating progress, recommending improvements, and adapting to change and feedback.
- Provide Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting company products and services.
- Follow company policies, procedures, and ethics standards, including applying related action plans and using the Open Door Policy.
- Support a culture of belonging, teamwork, trust, effective communication, mentoring, accountability, integrity, customer-first service, informed decision-making, learning, resilience, and continuous improvement.
Benefits
- Competitive pay and performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave
- PTO and/or PPTO for vacation, sick leave, holidays, or other purposes
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U company-paid education benefit, including tuition, books, and fees for eligible programs
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
