(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam’s Club supports Membership by explaining membership benefits, promoting Company products and services, processing memberships, upgrades, and credit accounts, and participating in sales and marketing events. The role includes fulfilling Member Fax n Pull and Click n Pull orders by selecting and scanning merchandise, preparing and securing orders, verifying order and invoice accuracy, and following up on unavailable items. The Personal Shopper provides Member service, helps Members make purchasing decisions, locates merchandise, and resolves concerns. The position also contributes to facility safety, completes assigned work in collaboration with others, and follows Company policies, procedures, standards of ethics, and values.
Responsibilities
- Support Membership by providing information about benefits, promoting products and services, processing memberships, upgrades, and credit accounts, and participating in sales and marketing events.
- Make efforts to meet Membership goals.
- Maintain facility safety by following safety standards and procedures, conducting safety sweeps, following forklift-spotting and hazardous-material handling and disposal procedures, complying with steel standards, and correcting or reporting unsafe situations to management.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, pulling and scanning items, wrapping and palletizing merchandise, verifying order and invoice accuracy, securing items until Members arrive, and following up on out-of-stock merchandise.
- Complete work assignments and priorities by applying policies, data, and resources; collaborating with relevant partners; identifying priorities, deadlines, and expectations; communicating progress; recommending improvements; and adapting to change and feedback.
- Provide Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting Company products and services.
- Comply with Company policies, procedures, and standards of ethics and integrity, including implementing action plans, using the Open Door Policy, and applying these standards in business processes and practices.
- Help foster a culture of belonging, build trusting team relationships, communicate positively, and help develop and mentor others.
- Model integrity and accountability, support Company values, and contribute to the goal of becoming a regenerative company.
- Put customers and Members first, make decisions based on reliable information, and consider how work affects team results.
- Pursue continuous improvement, learn new technologies and skills, and support others through change.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off (PTO) and/or paid protected time off (PPTO)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid education benefits through Live Better U, including tuition, books, and fees for eligible programs
- Performance-based bonus awards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
