(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam’s Club supports Membership by explaining membership benefits, promoting company products and services, processing memberships, upgrades, and credit accounts, and participating in sales and marketing events. The role fulfills Member Fax n Pull and Click n Pull orders by selecting, scanning, wrapping, and palletizing merchandise, verifying order accuracy, securing orders for pickup, and following up on out-of-stock items. The position provides Member service by understanding needs, helping with purchasing decisions, locating merchandise, resolving concerns, and promoting products and services. It also maintains facility safety by following safety procedures, conducting safety sweeps, using proper forklift-spotting procedures, handling and disposing of hazardous materials correctly, following steel standards, and correcting or reporting unsafe situations. The role involves completing assignments according to priorities and expectations, collaborating with managers, coworkers, customers, and business partners, communicating progress, and recommending improvements. Associates are expected to uphold company policies, ethics, and integrity; respect and support individuals; work effectively as part of a team; act with integrity; serve customers and Members; and strive for excellence through learning and continuous improvement.
Responsibilities
- Support Membership by providing information about benefits, promoting company products and services, processing memberships, upgrades, and credit accounts, and participating in sales and marketing events.
- Make efforts to meet Membership goals.
- Maintain facility safety by following safety standards, procedures, and guidelines, conducting safety sweeps, following forklift-spotting procedures, handling and disposing of hazardous materials properly, following steel standards, and correcting or reporting unsafe situations.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting items, scanning, wrapping and palletizing merchandise, checking order and invoice accuracy, securing items for pickup, and following up on out-of-stock merchandise.
- Complete work assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; identify deadlines and expectations; communicate progress; and recommend improvements.
- Provide Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting company products and services.
- Comply with company policies, procedures, and ethical standards, including using the Open Door Policy and applying standards in business processes and practices.
- Build trusting team relationships, communicate with impact and positivity, and help develop and mentor others while recognizing their contributions.
- Maintain integrity, ethics, and compliance; model company values; and hold oneself and others accountable.
- Put customers and Members first, make decisions using reliable information, balance priorities, and consider how one's work affects team outcomes.
- Demonstrate curiosity, resilience, continuous improvement, openness to new technologies and skills, and support others through change.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U company-paid education benefit, including eligible tuition, books, and fees
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
