(USA) Personal Shopper - Sam's (Full-Time)
About The Position
The Personal Shopper at Sam's Club supports Membership by explaining benefits, promoting Company products and services, processing Membership upgrades and credit accounts, participating in sales and marketing events, and working toward Membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning merchandise, wrapping and palletizing items, verifying order and invoice accuracy, securing items until Members arrive, and following up on out-of-stock merchandise. The associate provides Member service by identifying needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting products and services. The position maintains facility safety by following safety standards and procedures, conducting safety sweeps, following forklift-spotting and hazardous-material handling and disposal procedures, adhering to steel standards, and correcting or reporting unsafe situations. The associate completes work assignments by prioritizing tasks, meeting deadlines and expectations, collaborating with others, communicating progress, recommending improvements, and adapting to change and feedback. The role is expected to follow company policies, procedures, ethics, and integrity standards and demonstrate the stated company values in interactions and work.
Responsibilities
- Develop and support Membership by explaining benefits, promoting products and services, processing Membership upgrades and credit accounts, participating in sales and marketing events, and working toward Membership goals.
- Maintain facility safety by conducting safety sweeps, following applicable safety procedures, and correcting or reporting unsafe situations.
- Follow proper forklift-spotting procedures and procedures for handling and disposing of hazardous materials, as well as Company steel standards.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning merchandise, wrapping and palletizing items, and verifying order and invoice accuracy.
- Secure completed orders until Members arrive and follow up on out-of-stock merchandise to meet Member needs.
- Provide Member service by acknowledging Members, identifying needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting Company products and services.
- Complete work assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; communicate progress; and recommend ways to address improvement opportunities.
- Follow company policies, procedures, and ethics and integrity standards, including implementing related action plans and using the Open Door Policy.
- Demonstrate company values by working as a team, building relationships, communicating positively, helping and mentoring others, acting with integrity, serving Members, and pursuing continuous improvement.
Benefits
- Competitive pay and performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave
- PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid education benefit program through Live Better U, subject to eligibility requirements
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
