(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam's Club supports Membership by explaining membership benefits, promoting Company products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward Membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by reviewing orders, retrieving and scanning items, wrapping and palletizing orders, verifying order and invoice accuracy, securing orders until pickup, and following up on out-of-stock merchandise. The Personal Shopper also assists Members with purchasing decisions, locating merchandise, resolving concerns, and learning about Company products and services. The position maintains facility safety by following safety procedures and standards, conducting safety sweeps, applying proper forklift-spotting procedures, handling and disposing of hazardous materials correctly, following steel-standard guidelines, and correcting or reporting unsafe situations to Management. Associates complete work assignments using company policies, data, and resources; collaborate with coworkers, managers, customers, and business partners; prioritize deadlines and expectations; communicate progress; and recommend improvements. The role is guided by Walmart’s values: respecting individuals, acting with integrity, serving customers and Members, and striving for excellence. This includes building trusted team relationships, mentoring and recognizing others, maintaining ethical standards, putting Members first, making informed decisions, learning, adapting to change, and supporting continuous improvement.
Responsibilities
- Explain Membership benefits and promote the value of Company products and services.
- Process Memberships, upgrades, and credit accounts; participate in sales and marketing events and work toward Membership goals.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, retrieving and scanning products, wrapping and palletizing items, verifying order and invoice accuracy, and securing orders until pickup.
- Follow up on out-of-stock merchandise to help meet Member needs.
- Maintain facility safety by conducting safety sweeps, following forklift-spotting and hazardous-material procedures, following steel-standard guidelines, and correcting or reporting unsafe situations to Management.
- Complete assignments using policies, data, and resources; collaborate with relevant partners; prioritize work; communicate progress; and recommend improvements.
- Provide Member service by acknowledging Members, identifying needs, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting Company products and services.
- Follow company policies, procedures, ethics, and standards, including use of the Open Door Policy.
- Support a respectful, inclusive, ethical, customer-focused, collaborative, and continuously improving workplace.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including PTO and/or PPTO
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid education benefit program (Live Better U), subject to eligibility requirements
- Performance-based bonus awards
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
