(USA) Personal Shopper - Sam's

Walmart•Johnson City, TN

18d•Onsite

About The Position

The Personal Shopper at Sam's Club supports membership growth by explaining membership benefits, promoting company products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by selecting, scanning, wrapping, and palletizing merchandise, verifying orders and invoices, securing orders for pickup, and following up on out-of-stock items. It also provides Member service by identifying needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting products and services. The position maintains facility safety by following safety standards and procedures, conducting safety sweeps, observing forklift-spotting and hazardous-material handling procedures, following steel-standard guidelines, and correcting or reporting unsafe conditions. Associates complete assignments by using company policies, data, and resources; collaborating with others; prioritizing deadlines and expectations; communicating progress; recommending improvements; and adapting to change and feedback. The role requires adherence to company policies, procedures, and ethical standards, including use of the Open Door Policy. Associates are expected to demonstrate respect, integrity, customer and Member service, teamwork, accountability, curiosity, resilience, and continuous improvement. The position is based at the Sam's Club facility at 3060 Franklin Terrace Dr, Johnson City, Tennessee.

Responsibilities

Develop and support Membership by explaining benefits, promoting company products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward membership goals.
Maintain facility safety by following safety standards and procedures, conducting safety sweeps, following forklift-spotting and hazardous-material procedures, observing steel-standard guidelines, and correcting or reporting unsafe situations.
Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting items, scanning, wrapping and palletizing merchandise, verifying order and invoice accuracy, securing orders until pickup, and following up on out-of-stock merchandise.
Complete work assignments and priorities using company policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; communicate progress; and recommend ways to address improvement opportunities.
Provide Member service by acknowledging Members, identifying needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting company products and services.
Comply with company policies, procedures, and standards of ethics and integrity, including implementing action plans and applying the Open Door Policy.
Promote a respectful, inclusive, and supportive workplace; build trusting relationships; communicate positively; help develop and mentor others; and recognize colleagues' contributions.
Maintain high standards of integrity, ethics, and compliance, model company values, and hold oneself and others accountable.
Put customers and Members first, make decisions based on reliable information, and consider the impact of one's work on team results and stakeholders.
Support continuous improvement, learning, adoption of new technologies and skills, and change.

Benefits

Medical, vision, and dental coverage
401(k)
Stock purchase
Company-paid life insurance
Paid time off, including PTO and/or PPTO
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Company-paid education through Live Better U, subject to eligibility requirements
Performance-based bonus awards