(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam's Club develops and supports Membership by explaining membership benefits, promoting Company products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward Membership goals. The role provides Member service by acknowledging Members, identifying their needs, helping with purchasing decisions, locating merchandise, resolving concerns, and promoting Company offerings. The position fulfills Member Fax n Pull and Click n Pull orders by reviewing orders, selecting items from shelves, scanning, wrapping, and palletizing merchandise, checking order and invoice accuracy, securing orders until Members arrive, and following up on out-of-stock items. It also maintains facility safety by following safety standards and procedures, conducting safety sweeps, using proper forklift-spotting procedures, handling and disposing of hazardous materials correctly, following steel-standard guidelines, and correcting or reporting unsafe conditions to management. The associate completes assignments and priorities using policies, data, and resources; collaborates with managers, coworkers, customers, and business partners; identifies priorities and deadlines; communicates progress; recommends improvements; and adapts to change and feedback. The role is expected to follow Company policies, procedures, ethics, and integrity standards, and demonstrate the stated values of respect, integrity, customer service, and excellence through teamwork, accountability, learning, and continuous improvement.
Responsibilities
- Explain Membership benefits and promote the value of Company products and services.
- Process Memberships, upgrades, and credit accounts; participate in sales and marketing events and work toward Membership goals.
- Maintain facility safety by following safety standards, conducting safety sweeps, following forklift-spotting and hazardous-material procedures, following steel-standard guidelines, and correcting or reporting unsafe situations to management.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting merchandise, scanning, wrapping, palletizing, checking accuracy, securing orders for Member pickup, and following up on out-of-stock merchandise.
- Provide Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting Company products and services.
- Complete work assignments and priorities by using policies, data, and resources; collaborating with relevant business partners; identifying priorities, deadlines, and expectations; communicating progress; recommending improvements; and adapting to change and feedback.
- Comply with Company policies, procedures, and standards of ethics and integrity, including implementing action plans and applying the Open Door Policy.
- Support a culture of belonging, build trusting relationships, communicate positively, help develop and mentor others, and recognize contributions.
- Model integrity and accountability, put customers and Members first, make informed decisions, consider the impact of work on team results, and pursue learning and continuous improvement.
Benefits
- Competitive pay and performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off (PTO/PPTO)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid education benefits through Live Better U, including tuition, books, and fees for eligible programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
