(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam's Club supports Membership by explaining membership benefits, promoting company products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by selecting and scanning items, wrapping and palletizing orders, verifying order and invoice accuracy, securing items for pickup, and following up on out-of-stock merchandise. The position provides Member service by understanding needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting company products and services. It also maintains facility safety by following applicable standards and procedures, conducting safety sweeps, using proper forklift-spotting procedures, handling and disposing of hazardous materials correctly, following steel guidelines, and reporting or correcting unsafe situations. The associate completes assignments by prioritizing work, collaborating with managers, coworkers, customers, and business partners, communicating progress, and adapting to change and feedback. The role is expected to uphold company policies, ethics, and values; support an inclusive and respectful workplace; help develop teammates; act with integrity; serve Members; and pursue continuous improvement and learning.
Responsibilities
- Explain Membership benefits and promote the value of company products and services.
- Process Memberships, upgrades, and credit accounts; participate in sales and marketing events; and work toward Membership goals.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting items, scanning, wrapping and palletizing items, verifying order and invoice accuracy, securing orders for pickup, and following up on out-of-stock merchandise.
- Provide Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting products and services.
- Maintain facility safety by following safety standards and procedures, conducting safety sweeps, following forklift-spotting procedures, handling and disposing of hazardous materials correctly, following steel guidelines, and correcting or reporting unsafe situations.
- Complete work assignments and priorities using company policies, data, and resources; collaborate with relevant partners; identify priorities and deadlines; communicate progress; and recommend improvements.
- Follow company policies, procedures, ethics, and integrity standards and apply them in business processes and practices.
- Promote a respectful, inclusive, and supportive workplace; build trusting relationships; communicate positively; and help develop and mentor others.
- Act with integrity and accountability, serve customers and Members, make informed decisions, and support continuous improvement and adaptation to change.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off (PTO and/or PPTO)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid education program through Live Better U, including tuition, books, and fees for eligible programs
- Performance-based bonus awards
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
