(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam's Club supports Membership by explaining membership benefits, promoting Company products and services, processing memberships, upgrades, and credit accounts, and participating in sales and marketing events. The role works toward membership goals and provides service to Members by identifying their needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting products and services. The position fulfills Member Fax n Pull and Click n Pull orders by selecting items from shelves, scanning, wrapping, and palletizing them, checking order and invoice accuracy, securing orders until pickup, and following up on out-of-stock merchandise. The associate also follows facility safety standards and procedures, including safety sweeps, forklift spotting, hazardous-material handling and disposal, and reporting or correcting unsafe situations. The role completes assigned work using company policies, data, and resources; collaborates with managers, coworkers, customers, and business partners; manages priorities and deadlines; communicates progress; and adapts to change and feedback. Associates are expected to uphold company policies, ethics, and integrity, contribute to an inclusive and supportive workplace, work effectively as a team, serve Members, and pursue continuous improvement.
Responsibilities
- Explain Membership benefits and promote Company products and services.
- Process Memberships, upgrades, and credit accounts; participate in sales and marketing events and work toward Membership goals.
- Fulfill Member Fax n Pull and Click n Pull orders by selecting, scanning, wrapping, and palletizing items; verify orders and invoices, secure orders for pickup, and follow up on out-of-stock merchandise.
- Maintain facility safety by following standards and procedures, conducting safety sweeps, using proper forklift spotting procedures, handling and disposing of hazardous materials properly, and correcting or reporting unsafe situations.
- Provide Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting products and services.
- Complete work assignments and priorities using policies, data, and resources; collaborate with stakeholders; communicate progress; and recommend improvements.
- Follow company policies, procedures, and ethical standards, including use of the Open Door Policy.
- Support a respectful and inclusive workplace, build strong working relationships, communicate positively, and help develop and mentor others.
- Act with integrity and accountability, serve customers and Members, and contribute to continuous improvement and adaptation to change.
Benefits
- Competitive pay and performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid education through Live Better U, including tuition, books, and fees
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
