(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam’s Club supports Membership by explaining benefits, promoting Company products and services, processing Membership upgrades and credit accounts, participating in sales and marketing events, and working toward Membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by locating and scanning merchandise, wrapping and palletizing items, verifying order and invoice accuracy, securing orders for pickup, and following up on out-of-stock items. It also provides Member service by understanding needs, helping with purchasing decisions, locating merchandise, resolving concerns, and promoting products and services. The associate follows safety standards and procedures, including safety sweeps, forklift spotting procedures, hazardous-material handling and disposal, and steel standards. The role also requires completing assignments using Company policies and resources, collaborating with others, managing priorities and deadlines, communicating progress, identifying improvements, and adapting to feedback and change. Associates are expected to uphold Company policies and ethics and demonstrate the stated values of respect, integrity, service, and excellence.
Responsibilities
- Explain Membership benefits and promote Company products and services.
- Process Membership upgrades and credit accounts, participate in sales and marketing events, and work toward Membership goals.
- Maintain facility safety by following safety standards, conducting safety sweeps, following forklift spotting procedures, handling and disposing of hazardous materials properly, following steel standards, and correcting or reporting unsafe situations.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, pulling and scanning merchandise, wrapping and palletizing items, checking order and invoice accuracy, securing orders for pickup, and following up on out-of-stock merchandise.
- Provide Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting Company products and services.
- Complete work assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; manage deadlines and expectations; communicate progress; and recommend improvements.
- Follow Company policies, procedures, and ethical standards, including using the Open Door Policy and applying relevant action plans.
- Support an inclusive, collaborative workplace; build relationships, communicate positively, and help develop and mentor others.
- Act with integrity and accountability, serve customers and Members, make informed decisions, and pursue continuous improvement and learning.
Benefits
- Competitive pay and performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off (PTO and/or PPTO)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid education through Live Better U, including tuition, books, and fees for eligible programs
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
