(USA) Personal Shopper Lead - Sam's
About The Position
This position assists management with the supervision of associates in assigned areas, focusing on Sam's Club ecommerce operations. The role involves overseeing operations like Club Pick Up and Ship From Club, auditing online customer feedback, resolving customer complaints, and identifying trends to support management in implementing solutions. The Personal Shopper Lead supervises associates supporting ecommerce programs by training them, providing resources, assigning duties, giving feedback, communicating goals, and ensuring adequate associate coverage at the ecommerce pickup location. The role also executes the Sam's Club Pickup plan and processes, ensuring orders are fulfilled correctly, equipment is available, and associates are trained and resourced. Additionally, the position provides member service, maintains sales floor and merchandise presentation, oversees the picking and staging of club pickup orders, and develops/implements processes to meet business needs. It also involves demonstrating and supporting compliance with company policies, ethics, and integrity, and leading and participating in teams by sharing resources, identifying customer needs, coordinating work, and providing support. The role emphasizes respecting individuals, acting with integrity, serving customers and members, and striving for excellence through continuous improvement and adaptability.
Requirements
- Must be 18 years of age or older
- Successfully complete all job-required trainings and assessments within a prescribed time period.
Responsibilities
- Assists management with the supervision of associates in assigned area of responsibility by assigning duties, communicating goals and feedback, training associates, providing direction and guidance on member service, ensuring complaint resolution, and supporting recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
- Maintains safety of facility according to company policies and procedures.
- Supports the Sam's Club ecommerce plan by overseeing operations (e.g., Club Pick Up, Ship From Club), auditing online customer feedback, resolving customer complaints, and identifying trends and solutions.
- Supervises Associates supporting ecommerce programs by training, providing resources, assigning duties, giving feedback, communicating goals, and ensuring coverage at the ecommerce pickup location.
- Executes the Sam's Club Pickup plan and processes by updating operations with KPIs, auditing order fulfillment, ensuring equipment availability, maintaining awareness of strategy, evaluating performance, and supporting new metric development.
- Supports projects to improve CPU efficiencies by leveraging KPIs and leadership insight, resolving operational gaps, modeling picking and loading, executing process improvement projects, evaluating program execution, and communicating to ensure proper staffing.
- Provides member service by acknowledging members, identifying needs, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting company products and services.
- Ensures maintenance of the sales floor and merchandise presentation by handling claims and returns, zoning, stocking, arranging merchandise, setting up displays, removing damaged goods, signing and pricing merchandise, identifying shrink and damages, and securing merchandise.
- Oversees the picking and staging of club pickup orders throughout the day, ensuring products are selected and staged according to company policy and procedures.
- Develops, communicates, and implements processes and practices to meet business needs by collaborating with others, analyzing information, monitoring progress, and identifying improvement opportunities.
- Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity.
- Leads and participates in teams by using and sharing resources, identifying customer needs and business priorities, coordinating work, providing support, and modeling adaptability to change.
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- PPTO
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption expense reimbursement
- Surrogacy expense reimbursement
- Company paid education benefit program (Live Better U) for full-time and part-time associates, covering high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
