(USA) Personal Shopper Lead - Sam's
About The Position
The Personal Shopper Lead supervises associates supporting Sam’s Club ecommerce programs, including Club Pickup and Ship From Club. The role oversees ecommerce operations, associate coverage, order fulfillment, customer feedback and complaints, and implementation of operational improvements. It also supports management with associate supervision, training, scheduling, hiring, coaching, and performance evaluation. The position helps ensure safe facility operations and maintains sales-floor and merchandise presentation standards. It provides member service, oversees the picking and staging of pickup orders, monitors Club Pickup performance using key performance indicators, and collaborates with managers, coworkers, customers, and business partners to meet business needs and improve results. The role models company policies, ethics, integrity, and values while leading and participating in teams.
Requirements
- Must be 18 years of age or older.
- Must successfully complete all job-required training and assessments within the prescribed time period if selected.
Responsibilities
- Assist management with supervising associates, including assigning duties, communicating goals, training, providing guidance, and supporting recruiting, hiring, scheduling, promotion, coaching, and evaluation.
- Maintain facility safety by conducting safety sweeps, following forklift-spotting and hazardous-material procedures, applying steel standards, and correcting or reporting unsafe situations.
- Oversee ecommerce program operations, audit online customer feedback, work to resolve complaints, escalate unresolved issues, identify trends, and support solutions.
- Supervise associates supporting ecommerce programs by training them, providing resources and feedback, assigning duties, communicating goals, and ensuring coverage at the ecommerce pickup location.
- Execute Club Pickup plans and processes by updating operations with key performance indicators, auditing order accuracy, ensuring equipment is available, evaluating performance, training associates, and providing feedback on metrics.
- Support projects to improve Club Pickup efficiency by identifying operational gaps, modeling picking and loading practices, implementing process improvements, evaluating project execution, and ensuring appropriate staffing.
- Provide member service by acknowledging members, identifying needs, assisting with self-service technology and purchasing decisions, locating merchandise, resolving concerns, and promoting products and services.
- Maintain sales-floor conditions and merchandise presentation by handling claims and returns, zoning, stocking and organizing merchandise, maintaining displays, removing damaged goods, signing and pricing merchandise, and securing fragile or high-shrink items.
- Oversee the picking and staging of Club Pickup orders and ensure products are selected and staged according to company policies and procedures.
- Develop, communicate, and implement processes and practices by collaborating with stakeholders, analyzing information, monitoring results, and addressing improvement opportunities.
- Promote compliance with company policies, procedures, and ethics standards; model their application, support action plans, use the Open Door Policy, and assist management with ethical and compliance issues.
- Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating assignments, and supporting timely, high-quality work and adaptation to change.
- Demonstrate company values by respecting individuals, building relationships, mentoring and developing others, acting with integrity, serving customers and members, and pursuing continuous improvement.
Benefits
- Competitive pay and performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including PTO and/or PPTO
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid Live Better U education benefit, including tuition, books, and fees for eligible programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
