P_0000242831 (USA) Personal Shopper Lead - Sam's

Walmart • Panama City, FL

1d • $21 - $29 • Onsite

About The Position

The Personal Shopper Lead supports management in supervising associates and overseeing Sam’s Club ecommerce and Club Pickup operations. The role assigns duties, communicates goals, trains and guides associates, provides feedback, and helps resolve member complaints. It also supports recruiting, hiring, scheduling, coaching, evaluating, and maintaining associate coverage at the ecommerce pickup location.

The position oversees ecommerce programs such as Club Pickup and Ship From Club, monitors customer feedback and order fulfillment, and helps address operational issues. It executes the Club Pickup plan by tracking performance indicators, auditing orders, ensuring equipment is ready, evaluating processes, and supporting improvements to productivity and quality. The role oversees the picking and staging of pickup orders and ensures products are handled according to company procedures.

The Personal Shopper Lead provides member service, maintains sales-floor presentation and merchandise, and supports facility safety and compliance. The position collaborates with managers, coworkers, customers, and business partners to develop and implement processes, improve results, and uphold company policies, ethics, and standards.

Requirements

• Must be 18 years of age or older.
• Must successfully complete all job-required training and assessments within the prescribed time period if selected.

Responsibilities

• Assist management with supervising associates, assigning duties, communicating goals, training, providing direction, and resolving member complaints and issues.
• Support recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Maintain facility safety by conducting safety sweeps, following forklift spotting and hazardous-material procedures, applying steel standards, and reporting or correcting unsafe situations.
• Oversee ecommerce programs, including Club Pickup and Ship From Club; audit customer feedback, help resolve complaints, escalate unresolved issues, and identify trends and solutions.
• Supervise associates supporting ecommerce programs by training them, assigning duties, providing feedback, communicating goals, and ensuring pickup-location coverage.
• Execute Club Pickup processes by monitoring key performance indicators, auditing orders, ensuring equipment availability, assessing performance, and supporting metrics development.
• Improve Club Pickup efficiency by identifying operational gaps, modeling appropriate picking and loading, executing improvement projects, evaluating results, and implementing solutions.
• Provide member service by identifying needs, assisting with self-service technology and purchasing decisions, locating merchandise, resolving concerns, and promoting products and services.
• Maintain sales-floor and merchandise presentation, including handling claims and returns, zoning, stocking, organizing displays, cleaning, removing damaged goods, signing and pricing merchandise, and securing fragile or high-shrink items.
• Oversee the picking and staging of Club Pickup orders in accordance with company policies and procedures.
• Develop, communicate, and implement processes and practices in collaboration with managers, coworkers, customers, and business partners.
• Promote compliance with company policies, procedures, and standards of ethics and integrity; support action plans and help address ethical or compliance issues.
• Lead and participate in teams by sharing resources and information, coordinating work, supporting quality and timelines, and helping others adapt to change.
• Model company values by fostering inclusion, building relationships, mentoring others, acting with integrity, serving customers and members, and supporting continuous improvement.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may also be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid Live Better U education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed