Personal Shopper Lead - Sam's

Walmart•Fort Walton Beach, FL

2d•$21 - $29•Onsite

About The Position

This role assists management with the supervision of associates in assigned areas, focusing on member service, operational efficiency, and team development. The Personal Shopper Lead plays a crucial role in overseeing e-commerce operations, ensuring a positive member experience, and maintaining the sales floor and merchandise presentation. This position also involves leading and participating in teams, upholding company policies and values, and contributing to the overall success of Sam's Club.

Requirements

Must be 18 years of age or older
Must successfully complete all job-required trainings and assessments within a prescribed time period if hired.

Responsibilities

Assists management with the supervision of associates in assigned area of responsibility by assigning duties, communicating goals and feedback, training associates, providing direction and guidance on member service, ensuring complaint resolution, and supporting recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Maintains safety of facility according to company policies and procedures.
Supports the Sam's Club e-commerce plan by overseeing operations of e-commerce programs (e.g., Club Pick Up, Ship From Club), auditing online customer feedback, resolving customer complaints, and identifying trends and solutions.
Supervises Associates supporting e-commerce programs by training, providing resources, assigning duties, providing feedback, communicating goals, and ensuring associate coverage at the e-commerce pickup location.
Executes the Sam's Club Pickup plan and processes by updating operations with key performance indicators, auditing customer orders, ensuring equipment availability, maintaining awareness of the Club Pickup strategy, evaluating performance and processes, and supporting the development of new metrics.
Supports projects to improve Club Pickup efficiencies by leveraging key performance indicators and leadership insight to resolve operational gaps, modeling appropriate picking and loading, executing process improvement projects, evaluating program plans, and implementing solutions.
Provides member service by acknowledging members, identifying needs, providing guidance on self-service technology, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting company products and services.
Ensures maintenance of the sales floor and merchandise presentation by handling claims and returns, zoning the area, stocking, arranging, organizing merchandise, setting up displays, removing damaged goods, signing and pricing merchandise, identifying shrink and damages, and securing fragile and high-shrink merchandise.
Oversees the picking and staging of club pickup orders throughout the day, ensuring products are selected and staged according to company policy and procedures.
Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and business partners, analyzing information, monitoring progress, and identifying improvement opportunities.
Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity.
Leads and participates in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, coordinating work assignments, providing advice and feedback, and modeling and helping others adapt to change or new challenges.
Embraces differences in people, cultures, ideas, and experiences, creating a workplace where associates feel seen, supported, and connected.
Works as a team, builds strong and trusting relationships, and communicates with impact, energy, and positivity.
Strengthens the team by helping, developing, and mentoring others, and recognizing contributions and accomplishments.
Maintains and promotes the highest standards of integrity, ethics, and compliance, modeling Walmart values.
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first.
Makes decisions based on reliable information, balances short and long-term priorities, and considers how own work impacts the teams ability to deliver on purpose.
Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience.
Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes (amount depends on job classification and length of employment)
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (company-paid education benefit program for full-time and part-time associates, including high school completion, bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid by Walmart; eligibility requirements apply)