(USA) Personal Shopper Lead - Sam's

Walmart • Douglasville, GA

19d • Onsite

About The Position

The Personal Shopper Lead supports management by supervising associates and overseeing Sam’s Club ecommerce and Club Pickup operations. The role assigns duties, communicates goals, trains and guides associates, supports staffing and performance processes, and helps resolve member concerns in accordance with company guidelines.

The position oversees ecommerce programs such as Club Pickup and Ship From Club, monitors customer feedback and operational performance, audits orders, and works with management to address complaints and process gaps. It ensures pickup operations are staffed, equipment is ready, and orders are picked and staged correctly. The lead also uses performance indicators and feedback to evaluate results and implement improvements to productivity and quality.

The role provides member service, supports purchasing decisions and self-service technology, and maintains sales-floor presentation, merchandise organization, and safety. It promotes compliance with company policies and standards, models the company’s values, and collaborates with associates, managers, customers, and business partners to meet business needs.

Requirements

• Must be 18 years of age or older.
• Must successfully complete all job-required training and assessments within the prescribed time period if selected.

Responsibilities

• Assist management in supervising associates by assigning duties, communicating goals, training, providing direction, and supporting recruiting, hiring, scheduling, promotion, coaching, and evaluation activities.
• Help ensure member complaints and issues are resolved according to company guidelines and support the Open Door Policy.
• Maintain facility safety by conducting safety sweeps, following forklift spotting and hazardous-material handling procedures, applying steel-standard guidelines, and correcting or reporting unsafe situations.
• Oversee ecommerce programs, including Club Pickup and Ship From Club; audit online customer feedback, resolve complaints, escalate unresolved issues, identify trends, and support solutions.
• Train and support associates who work in ecommerce programs, assign duties, communicate goals, provide feedback, and ensure coverage at the ecommerce pickup location.
• Execute Club Pickup plans and processes by tracking key performance indicators, auditing order fulfillment, ensuring equipment is available, evaluating performance, and supporting the development and use of metrics.
• Support Club Pickup efficiency projects by identifying operational gaps, modeling picking and loading procedures, implementing improvements, evaluating project execution, and communicating staffing needs.
• Provide member service by acknowledging members, identifying needs, assisting with self-service technology and purchasing decisions, locating merchandise, resolving concerns, and promoting company products and services.
• Maintain sales-floor safety and merchandise presentation by handling claims and returns, zoning, stocking, organizing merchandise, maintaining displays, removing damaged goods, signing and pricing items, and securing fragile or high-shrink merchandise.
• Oversee the picking and staging of Club Pickup orders and ensure products are selected and staged according to company policies and procedures.
• Develop, communicate, and implement processes and practices by collaborating with managers, coworkers, customers, and business partners; analyzing information; monitoring results; and addressing improvement opportunities.
• Promote compliance with company policies, procedures, and ethics standards; model their application, support action plans, and assist management in addressing ethical or compliance issues.
• Lead and participate in teams by coordinating work, sharing resources and information, supporting work quality and timelines, and helping others adapt to change.
• Model the company’s stated values: respect individuals, act with integrity, serve customers and members, and strive for excellence.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off and/or protected paid time off, including use for vacation, sick leave, holidays, or other purposes.
• Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefits for eligible full-time and part-time associates, including tuition, books, and fees for qualifying programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed