(USA) Personal Shopper Lead - Sam's
About The Position
The Personal Shopper Lead supervises associates supporting Sam’s Club ecommerce programs, including Club Pickup and Ship From Club. The role oversees ecommerce operations, customer feedback and complaint resolution, associate coverage and training, and the execution of pickup plans and processes. It monitors key performance indicators, audits orders, evaluates pickup performance, and supports projects to improve operational efficiency, productivity, and quality. The position also assists management with associate supervision and people processes, maintains facility safety, and provides member service. It oversees picking and staging pickup orders and helps maintain sales-floor conditions and merchandise presentation. The role develops and implements processes in collaboration with managers, coworkers, customers, and business partners, while modeling company policies, ethics, and standards of integrity. The position promotes Sam’s Club and Walmart values, including respect for individuals, acting with integrity, serving customers and members, and striving for excellence. It supports associate development, teamwork, continuous improvement, and adaptation to new challenges.
Requirements
- Must be 18 years of age or older.
- Must successfully complete all job-required training and assessments within the prescribed time period if selected.
Responsibilities
- Assist management with supervising associates by assigning duties, communicating goals, training, providing direction and feedback, and supporting recruiting, hiring, scheduling, promotion, coaching, and evaluation.
- Maintain facility safety by conducting safety sweeps, following forklift spotting and hazardous-material procedures, applying steel standard guidelines, and correcting or reporting unsafe situations.
- Oversee ecommerce program operations, including Club Pickup and Ship From Club; audit online customer feedback, resolve complaints, escalate unresolved issues, identify trends, and support solutions.
- Supervise associates supporting ecommerce programs by training them, providing resources, assigning duties, communicating goals, giving feedback, and ensuring pickup-location coverage.
- Execute Club Pickup plans and processes by monitoring performance indicators, auditing orders, ensuring equipment readiness, evaluating pickup performance, training associates, and assessing the impact of processes on the club.
- Support projects that improve Club Pickup efficiency by using performance indicators and leadership insight, modeling picking and loading, evaluating project execution, identifying gaps, implementing improvements, and communicating staffing needs.
- Provide member service by acknowledging members, identifying their needs, assisting with self-service technology and purchasing decisions, locating merchandise, resolving concerns, and promoting company products and services.
- Maintain sales-floor conditions and merchandise presentation by handling claims and returns, zoning, stocking and organizing merchandise, maintaining displays, removing damaged goods, signing and pricing merchandise, and identifying and securing high-shrink or fragile items.
- Oversee the picking and staging of Club Pickup orders and ensure products are selected and staged according to company policies and procedures.
- Develop, communicate, and implement processes and practices by collaborating with managers, coworkers, customers, and business partners, analyzing information, monitoring results, and addressing improvement opportunities.
- Promote compliance with company policies, procedures, and ethics standards; model their application, support action plans, use the Open Door Policy, and assist management with ethical and compliance issues.
- Lead and participate in teams by coordinating work, sharing resources and information, supporting quality and timelines, providing advice and feedback, and helping others adapt to change.
- Model workplace values by fostering belonging, building trusting relationships, mentoring and developing associates, recognizing contributions, acting with integrity, serving customers and members, and supporting continuous improvement.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid Live Better U education benefit, including eligible programs from high school completion through bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered
- Performance-based bonus awards
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
