(USA) Personal Shopper Lead - Sam's

Walmart•Lafayette, IN

33d•$21 - $29•Onsite

About The Position

This position assists management with the supervision of associates in assigned areas, focusing on operations related to Sam's Club ecommerce programs such as Club Pick Up and Ship From Club. The role involves overseeing daily operations, ensuring customer satisfaction, maintaining sales floor standards, and providing excellent member service. The Personal Shopper Lead also plays a key role in team leadership, process improvement, and upholding company policies and values.

Requirements

Must be 18 years of age or older
Must successfully complete all job-required trainings and assessments within a prescribed time period.

Responsibilities

Assists management with the supervision of associates in assigned area of responsibility by assigning duties, communicating goals and feedback, training associates, providing direction and guidance on member service, ensuring complaint resolution, and supporting company policies.
Maintains safety of facility according to company policies and procedures.
Supports the Sam's Club ecommerce plan by overseeing operations, auditing online customer feedback, resolving customer complaints, and identifying trends and solutions.
Supervises Associates supporting ecommerce programs by training, providing resources, assigning duties, providing feedback, communicating goals, and ensuring associate coverage.
Executes the Sam's Club Pickup plan and processes by updating key performance indicators, auditing customer orders, ensuring equipment availability, maintaining awareness of strategy, evaluating performance, and supporting new metrics.
Supports projects to improve CPU efficiencies by leveraging key performance indicators and leadership insight, resolving operational gaps, modeling appropriate picking and loading, executing process improvement projects, and evaluating program execution.
Provides member service by acknowledging members, identifying needs, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting company products and services.
Ensures maintenance of the sales floor and merchandise presentation by handling claims and returns, zoning, stocking, arranging merchandise, setting up displays, removing damaged goods, signing and pricing merchandise, identifying shrink and damages, and securing merchandise.
Oversees the picking and staging of club pickup orders throughout the day, ensuring products are selected and staged according to company policy and procedures.
Develops, communicates, and implements processes and practices to meet business needs by collaborating with others, analyzing information, monitoring progress, and identifying improvement opportunities.
Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity.
Leads and participates in teams by using and sharing resources, determining customer needs, coordinating work assignments, providing feedback, and adapting to change or new challenges.

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
PPTO
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (company-paid education benefit program for full-time and part-time associates, including high school completion, bachelor's degrees, English Language Learning, and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.)