(USA) Personal Shopper Lead - Sam's

Walmart • Dallas, TX

18d • $21 - $29 • Onsite

About The Position

The Personal Shopper Lead supports management in supervising associates and overseeing Sam's Club ecommerce and Club Pickup operations. The role assigns duties, communicates goals, trains and guides associates, ensures adequate coverage, provides feedback, and assists with recruiting, hiring, scheduling, promotion, coaching, and evaluation. It supports resolution of member complaints and issues in accordance with company guidelines and policies.

The position oversees ecommerce programs such as Club Pickup and Ship From Club, audits customer feedback and orders, addresses complaints, monitors performance metrics, and helps identify and resolve operational gaps. It ensures orders are picked and staged correctly, pickup equipment is ready, and associates have the resources and training needed to execute the Club Pickup plan. The lead also models proper picking and loading, evaluates processes and performance, and supports efficiency and quality improvements.

The role provides member service, assists members with purchases and self-service technology, and maintains merchandise presentation and sales-floor standards. It promotes facility safety, company policies, ethical conduct, and the Open Door Policy. The position also demonstrates company values, collaborates with others, develops and mentors associates, and supports continuous improvement and change.

The position is based at the Sam's Club location at 6185 Retail Rd Ste 100, Dallas, Texas. The hourly wage range is $21.00 to $29.00, with possible additional premiums of $0.35 to $3.00 per hour depending on applicable circumstances. Sam's Club offers performance-based bonus awards and benefits, subject to eligibility and plan terms.

Requirements

• Must be 18 years of age or older.
• Must successfully complete all job-required training and assessments within the prescribed time period if selected.

Responsibilities

• Assist management with supervising associates, assigning duties, communicating goals, training, and providing direction and feedback.
• Support member-service approaches and help ensure member complaints and issues are resolved according to company guidelines.
• Assist with recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Maintain facility safety by conducting safety sweeps, following forklift spotting and hazardous-material procedures, applying steel standard guidelines, and correcting or reporting unsafe situations.
• Oversee ecommerce programs, including Club Pickup and Ship From Club; audit online customer feedback, resolve or escalate complaints, identify trends, and support solutions.
• Supervise associates supporting ecommerce programs by training them, providing resources, assigning duties, communicating goals, and ensuring pickup-location coverage.
• Execute Club Pickup plans and processes, including updating operations with key performance indicators, auditing order fulfillment, ensuring equipment readiness, and evaluating Club Pickup performance.
• Support Club Pickup efficiency projects by identifying operational gaps, modeling appropriate picking and loading, evaluating plans and projects, implementing improvements, and helping ensure proper staffing.
• Provide member service by acknowledging members, identifying needs, guiding them on self-service technology and purchases, locating merchandise, resolving concerns, and promoting products and services.
• Maintain sales-floor and merchandise presentation standards by handling claims and returns, zoning, stocking, organizing merchandise, maintaining displays, removing damaged goods, signing and pricing items, and identifying shrink and damages.
• Oversee the picking and staging of Club Pickup orders and ensure products are selected and staged according to company policy and procedures.
• Develop, communicate, and implement processes and practices by collaborating with managers, coworkers, customers, and business partners; analyzing information; monitoring results; and addressing improvement opportunities.
• Promote compliance with company policies, procedures, and ethical standards; use the Open Door Policy and assist management with addressing ethical or compliance issues.
• Lead and participate in teams by sharing resources and information, coordinating assignments, supporting work quality and timelines, and helping others adapt to change.
• Demonstrate company values by fostering inclusion, building trusting relationships, communicating positively, mentoring others, acting with integrity, prioritizing customers and members, and pursuing continuous improvement.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed