(USA) Personal Shopper Lead - Sam's
About The Position
The Personal Shopper Lead supervises associates supporting Sam’s Club ecommerce and pickup operations. The role oversees programs such as Club Pickup and Ship From Club, guides associates through training and work assignments, and helps resolve member and customer issues. It executes pickup processes, monitors performance indicators, audits orders and customer feedback, and supports improvements to operational efficiency, productivity, and quality. The role also supports general club operations, including member service, sales-floor maintenance, merchandise presentation, order picking and staging, and facility safety. The lead works with management, coworkers, customers, and business partners to implement processes, ensure policy and ethics compliance, and deliver results while supporting the company’s values and continuous improvement.
Requirements
- Must be 18 years of age or older.
- Must successfully complete required job trainings and assessments within the prescribed time period if selected.
Responsibilities
- Assist management with supervising associates, assigning duties, communicating goals, training, providing guidance, and supporting recruiting, hiring, scheduling, promotion, coaching, and evaluation.
- Help resolve member complaints and associate issues according to company guidelines and support the Open Door Policy.
- Maintain facility safety by conducting safety sweeps, following forklift spotting and hazardous-material procedures, applying steel standard guidelines, and correcting or reporting unsafe conditions.
- Oversee ecommerce program operations, audit online customer feedback, help resolve complaints, escalate unresolved issues, identify trends and causes, and support solutions.
- Supervise associates supporting ecommerce programs by training them, providing resources, assigning duties, communicating goals, giving feedback, and ensuring coverage at the pickup location.
- Execute Club Pickup plans and processes by monitoring key performance indicators, auditing order accuracy, ensuring equipment is ready, evaluating pickup performance, and using metrics and feedback to assess effectiveness.
- Support projects to improve pickup efficiency by identifying operational gaps, modeling picking and loading practices, implementing improvements, evaluating project execution, and helping ensure appropriate staffing.
- Provide member service by identifying needs, supporting self-service technology, assisting with purchasing decisions and merchandise location, resolving concerns, and promoting products and services.
- Maintain sales-floor conditions and merchandise presentation, including handling claims and returns, zoning, stocking, organizing displays, cleaning, pricing and signing merchandise, and addressing damaged, fragile, or high-shrink items.
- Oversee picking and staging of Club Pickup orders and ensure products are selected and staged according to company procedures.
- Develop, communicate, and implement processes and practices in collaboration with managers, coworkers, customers, and business partners; monitor results and address improvement opportunities.
- Promote compliance with company policies, procedures, ethics, and integrity standards; guide associates in applying them and assist management with compliance issues.
- Lead and participate in teams by coordinating work, sharing resources and information, supporting quality and timelines, and helping others adapt to change.
- Model the company’s values, including respect, teamwork, integrity, customer service, and continuous improvement.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k).
- Stock purchase plan.
- Company-paid life insurance.
- Paid time off, including PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
- Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U company-paid education program, including tuition, books, and fees for eligible programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
