Personal Shopper Associate, Full Time - Valley Fair

Macy's•Santa Clara, CA

3d•$18 - $27•Onsite

About The Position

The Personal Shopper is a highly engaged seller responsible for serving Bloomingdale’s most valuable clients, maximizing sales, and building long-term, high-value relationships. As a fashion authority and skilled seller, the Personal Shopper provides exceptional service for clients’ personal, home, and gifting needs, with a specialty in luxury products. The role also serves as a store resource and leader for fashion education and selling techniques, and represents Bloomingdale’s as a brand ambassador. Working in partnership with the General Manager and Special Events Manager, the Personal Shopper builds community and personal relationships that generate goodwill and business. The role includes hosting fashion presentations and private events, developing luxury clients, supporting community relationships, and assisting with new client acquisition. Other duties may be assigned.

Requirements

High school diploma or equivalent.
3–5 years of related experience.
Excellent written and verbal communication skills.
Ability to read, write, and interpret documents.
Basic math skills, including addition, subtraction, multiplication, and division.
Strong analytical and problem-solving skills.
Ability to work independently with minimal supervision.
Ability to react and adapt to changing priorities.
Leadership ability to set clear expectations for leadership behavior and accountability for results.
Ability to work a flexible schedule based on department and store/company needs, which may include day, evening, weekends, and/or holidays.
Regular, dependable attendance and punctuality.

Responsibilities

Provide a high-touch, personal experience and follow up consistently to ensure client satisfaction and offer additional service.
Serve clients’ personal wardrobe, family wardrobe, home, cosmetics, and gifting needs; anticipate occasions and holidays and proactively suggest gifts.
Use knowledge of alterations and fit to leverage alteration services and drive sales.
Help clients edit, refine, and style their wardrobes in-store and through in-home appointments.
Manage time and productivity effectively, using available technology to maximize efficiency.
Understand the Bloomingdale’s app and teach clients how to use it; use wish lists to share products clients like.
Use social media to stay informed about fashion trends and pop culture, and encourage user-generated content by creating post-worthy experiences.
Provide clients with premium product access by using tools such as search and send, the special order tool, and online look books; sell merchandise beyond the local store’s available inventory.
Seek product knowledge and confidently sell luxury products.
Host seasonal fashion presentations and private events in the store, and support events in local stores when appropriate.
Merchandise Personal Styling offices and demonstrate expert product coordination.
Develop luxury clients interested in attending unique events.
Build trusting relationships with clients.
Maintain community ties, particularly with local charities, and establish Bloomingdale’s as a community supporter while creating business opportunities.
Assist the General Manager in acquiring new high-value clients through networking.
Serve as the store’s fashion leader by sharing trends and selling initiatives.
Build relationships with product designers and buyers to secure limited-availability products, particularly luxury opportunities.
Support the overall service standard throughout the store by assisting clients and addressing their needs.