Personal Shopper Associate, Full Time - Roosevelt Field

Macy's•Garden City, NY

5h•Onsite

About The Position

The Personal Shopper is a highly engaged seller who serves Bloomingdale’s most valuable clients, with a primary focus on maximizing sales and building long-term, high-value relationships. The role provides exceptional personalized service across personal wardrobe, family wardrobe, home, cosmetics, and gifting needs, with a specialty in luxury products. The Personal Shopper is a fashion authority and skilled seller who also serves as a store resource and leader for fashion education and selling techniques. In partnership with the General Manager and Special Events Manager, the Personal Shopper builds community and personal relationships that generate goodwill and business. They act as a Bloomingdale’s brand ambassador, provide premium access to products, host fashion presentations and private events, and help establish the store as an active supporter of the community. The role also promotes high service standards throughout the store and performs other duties as assigned.

Requirements

High school diploma or equivalent.
3–5 years of related experience.
Excellent written and verbal communication skills.
Ability to read, write, and interpret documents.
Basic math skills, including addition, subtraction, multiplication, and division.
Strong analytical and problem-solving skills.
Ability to work independently with minimal supervision.
Ability to react and adapt well to changing priorities.
Ability to work a flexible schedule based on department and store or company needs, which may include day, evening, weekends, and/or holidays.
Regular, dependable attendance and punctuality.
Ability to walk, stand, communicate, reach, crouch, and climb ladders.
Ability to use computers and other technology, including handheld equipment and cash registers, and to process register transactions.
Ability to frequently lift or move up to 25 pounds.

Responsibilities

Provide consistently high-touch, personalized service and follow up with clients to ensure satisfaction and offer additional assistance.
Assist clients with personal and family wardrobes, home needs, cosmetics, and gifts.
Anticipate client needs by reaching out about occasions and holidays and suggesting gifts.
Use knowledge of alterations and fit to support clients and drive sales.
Help clients edit, refine, and style wardrobes in-store and through in-home appointments.
Manage time and productivity effectively and use available technology to work efficiently.
Teach clients to use the Bloomingdale’s app and use wish lists to share product preferences.
Use social media to follow fashion trends and pop culture and encourage user-generated content through shareable experiences.
Use available tools, including search and send, special order tools, and online look books, to source and sell products beyond the local store’s inventory.
Pursue product knowledge and sell luxury products confidently.
Host seasonal fashion presentations and private events in the store, and support events in local stores across trade areas.
Merchandise Personal Styling offices using expert product combinations.
Develop luxury clients interested in attending unique events.
Build trusting relationships with clients.
Develop community connections, particularly with local charities, to support goodwill and business opportunities.
Assist the General Manager in acquiring new high-value clients through networking.
Serve as a store fashion leader by sharing trends and selling initiatives.
Build relationships with product designers and buyers to obtain limited-availability merchandise, especially luxury products.
Support the overall service standard throughout the store by assisting clients and addressing their needs.
Set clear expectations for leadership behavior and accountability for results.
Perform other duties as assigned.