Personal Shopper

SpartanNash • Allendale, MI

5d • Onsite

About The Position

The Personal Shopper leads the eCommerce process for receiving customers’ online grocery orders, picking or delegating the picking of orders, and ensuring they are properly bagged, stored at the appropriate temperature, and ready for timely pickup. The role involves reviewing customer instructions, selecting suitable products, handling perishables and delicate items carefully, scanning products, confirming order totals for items priced by weight and substitutions, and addressing customer issues. The associate provides focused customer service, follows company service, safety, food safety, cleaning, and guest experience guidelines, and may perform tasks in other departments based on customer experience needs.

Requirements

• High school diploma or GED preferred.
• Strong written and verbal communication skills, including the ability to communicate clearly and professionally with customers.
• Strong organization and prioritization skills.
• Ability to make decisions and solve problems.
• Suggestive selling skills and knowledge of products.
• Detail-oriented.
• Ability to develop knowledge of products and store layout for efficient picking procedures.
• Proficiency in MS Office applications such as Word, Excel, and PowerPoint.
• Ability to work a flexible schedule based on department needs.
• Ability to lift and/or move up to 30 pounds frequently and up to 50 pounds occasionally.
• Ability to stand and walk for extended periods and bend, stoop, twist, and turn frequently.

Nice To Haves

• One year of retail or related experience.

Responsibilities

• Lead the eCommerce process for receiving customers’ online orders and picking or delegating the picking of orders.
• Review customer comments and special instructions to ensure selected products match requests, and follow up on issues such as substitutions.
• Maintain quality control and carefully handle perishables and delicate items during selection and packing to minimize damage and support customer satisfaction.
• Scan products and confirm order totals for products priced by weight and substituted items.
• Store orders at the appropriate temperature, using refrigeration or freezer storage as needed.
• Immediately report customer issues, shorts, overages, and damages to store management.
• Research and resolve customer complaints and problems appropriately and in a timely manner.
• Provide focused and effective customer service.
• Implement company service programs and model high service standards to achieve positive customer satisfaction.
• Follow all PPE and safety guidelines, food safety and cleaning expectations, and guest experience guidelines.
• Perform tasks in other departments as assigned based on customer experience needs.
• Perform additional responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED