Personal Shopper and Stylist

Whitman Family Development LLC•Bal Harbour Village, FL

About The Position

Bal Harbour Shops is seeking an experienced, full-time Personal Shopper and Stylist to join and grow its Retail and Personal Shopping team. The role delivers personalized shopping experiences to clientele nationwide through the Bal Harbour Shops property, trunk show events, and private shopping appointments. The Personal Shopper and Stylist develops lasting relationships with very important clients (VICs), acts as a multi-brand ambassador, and offers expert guidance and curated selections from luxury collections. The role is responsible for improving the overall client experience and growing the personal-shopping clientele and sales portfolio.

Requirements

At least 10 years of previous experience in luxury retail, personal shopping, or fashion styling.
An existing book of high-net-worth, engaged clients, particularly in South Florida, and a track record of at least $3 million in annual sales.
Strong passion for and knowledge of fashion and luxury products.
Ability to build and maintain high-profile client relationships using diverse omnichannel tools and communication.
Strong sales techniques.
Excellent communication and interpersonal skills, including the ability to engage high-profile clientele in a luxury environment.
Strong organizational skills and the ability to manage multiple tasks and priorities in a dynamic, fast-paced environment.
A keen eye for style and trends, attention to detail, and a creative approach to visual merchandising.
Proficiency with retail software and technology.
Valid driver’s license.
Ability to travel occasionally for events or customer appointments.
Ability to work a flexible schedule, including evenings and weekends, based on business needs.

Nice To Haves

Experience in both the fashion and jewelry industries.
Merchandising experience.

Responsibilities

Build and maintain lasting relationships with clients and brands to facilitate access to exclusive products, special collections, and brand events.
Stay current on fashion news and trends.
Understand and anticipate client preferences, needs, and lifestyles to curate assortments and generate sales.
Nurture and re-engage existing clients to strengthen relationships and increase customer lifetime value.
Propose and implement clienteling and consumer-engagement activations to develop and grow the clientele book.
Provide expert fashion and product advice tailored to each client and create personalized outfits and looks.
Maintain deep product knowledge, including current trends, product offerings, quality, materials, and craftsmanship.
Assist clients with in-store shopping at the Bal Harbour Shops pop-up, trunk shows, personal shopping appointments, and online orders.
Coordinate delivery of online purchases for clients’ convenience.
Schedule one-on-one shopping appointments and ensure a seamless client experience.
Collaborate with brand stores to curate assortments and ensure inventory availability for clients.
Track customer feedback and sales performance and provide management with insights for continuous improvement.
Manage consigned inventory and invoicing with brands.
Achieve and exceed sales targets, new-client acquisition targets, and personal-shopping portfolio growth targets.
Collaborate with brand partners on assortments, inventory selection and pulls, transaction processing, and sales tracking to provide a seamless customer experience.