Personal Shopper and Stylist

Whitman Family Development•Bal Harbour, FL

About The Position

Bal Harbour Shops is seeking an experienced, full-time Personal Shopper and Stylist to join and grow its Retail and Personal Shopping team. The role delivers personalized shopping experiences to clientele nationwide through the Bal Harbour Shops property, trunk show events, private appointments, and online orders. The Personal Shopper and Stylist serves as a multi-brand ambassador, curating luxury selections and providing expert guidance tailored to clients’ preferences and style needs. The position focuses on building and nurturing long-term relationships with very important clients (VICs), developing the client portfolio, and improving the overall customer experience. It also involves coordinating with brand partners and stores to curate inventory, support transactions, manage appointments and deliveries, and track sales and client feedback. The role requires achieving sales and client-acquisition targets, working a flexible schedule including evenings and weekends, and occasional travel for events or client appointments.

Requirements

At least 10 years of previous experience in luxury retail, personal shopping, or fashion styling.
An existing book of high-net-worth, engaged clients, particularly in the South Florida area.
A track record of annual sales of $3 million or more.
Strong passion for and knowledge of fashion and luxury products.
Ability to build and maintain high-profile client relationships using diverse omnichannel tools and communication.
Strong sales techniques.
Excellent communication and interpersonal skills, including the ability to engage high-profile clientele in a luxury environment.
Strong organizational skills and ability to manage multiple tasks and priorities in a dynamic, fast-paced environment.
A keen eye for style and trends, attention to detail, and a creative approach to visual merchandising.
Proficiency with retail software and technology.
A valid driver’s license.
Ability to travel occasionally for events or customer appointments.
Ability to work a flexible schedule, including evenings and weekends, based on business needs.

Nice To Haves

Experience in both the fashion and jewelry industries.
Merchandising experience.

Responsibilities

Build and maintain lasting relationships with clients and brand partners, facilitating access to exclusive products, special collections, and brand events.
Stay current on fashion news and trends.
Understand and anticipate client preferences, needs, and lifestyles to curate assortments and generate sales.
Nurture and re-engage existing clients to strengthen relationships and grow customer lifetime value.
Propose and implement clienteling and consumer engagement activations to develop and grow the clientele book.
Provide expert fashion and product advice tailored to each client and create personalized outfits and looks.
Maintain knowledge of fashion trends, product offerings, and the quality, materials, and craftsmanship of brand products.
Assist clients with in-store shopping at the Bal Harbour Shops pop-up, trunk shows, personal shopping appointments, and online orders.
Coordinate convenient delivery of online purchases.
Schedule one-on-one shopping appointments and ensure a seamless client experience.
Collaborate with brand stores to curate assortments and ensure product availability.
Track customer feedback and sales performance and provide insights to management for continuous improvement.
Manage consigned inventory and invoicing with brands.
Achieve and exceed sales targets, new-client acquisition targets, and personal-shopping portfolio growth targets.
Collaborate with brand partners on assortments, inventory pulls, customer experience, transaction processing, and sales tracking.