Personal Injury Case Manager VA

Global Medical Virtual Assistants

6d•Remote

About The Position

The Personal Injury Case Manager VA serves as the central coordinator for personal injury files, including car accidents and slip-and-fall cases. The role involves communicating with injured clients about their recovery, facilitating medical treatment, coordinating among clients, attorneys, medical providers, and insurance adjusters, and preparing medical documentation for settlement demands. The position requires a reliable remote-work setup, including the specified primary computer, headset, camera, and internet connection, as well as a backup computer or power supply and backup internet connection. Recommended equipment and connection specifications are also provided.

Requirements

Excellent communication skills for direct communication with the firm's clients.
Strong empathy when working with injured clients, including people seeking settlement due to permanent injuries.
Discretion and adherence to communication guidelines, including not promising clients a large payout.
Persuasiveness in encouraging clients to continue necessary medical treatment.
Strong time-management skills.
Ability to manage a caseload of 100–150 cases when fully active.
Primary computer: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher; 8 GB RAM; Windows 11 64-bit or macOS Ventura or later.
USB headset with noise-cancelling feature and a camera capable of clear video output.
Primary DSL/fiber internet connection with at least 100 Mbps contracted speed.
Backup system meeting the listed minimum computer and headset specifications, or a UPS capable of powering the workstation for at least three hours and accommodating the required equipment.
Backup internet connection of at least 20 Mbps via cellular connection.

Nice To Haves

Recommended computer: Intel Core i7 or i9, Core Ultra, or AMD Ryzen 7 or higher, with 16 GB RAM and Windows 11 64-bit or macOS Tahoe or later.
Recommended backup computer meeting the recommended computer and headset specifications, or a UPS capable of powering the workstation for at least three hours and accommodating the required equipment.
Recommended primary DSL/fiber internet connection with at least 500 Mbps contracted speed.
Recommended backup internet connection of at least 20 Mbps via cellular or wired connection.

Responsibilities

Conduct welcome calls and maintain regular communication with clients regarding their recovery.
Facilitate medical treatment, ensure clients comply with doctors’ recommendations, and monitor their progress.
Coordinate communication between the lawyer, injured client, medical providers, and insurance adjusters.
Gather medical records and bills and organize the demand package for settlement.
Remind clients to continue necessary medical treatment, including when they feel fine.