Personal Injury Case Manager

Distro•Henderson, NV

18h•Onsite

About The Position

The firm is seeking an experienced, bilingual English/Spanish Personal Injury Case Manager to manage pre-litigation personal injury cases from post-intake case development through settlement. This on-site role is based at the firm’s office in Henderson, Nevada. The Case Manager is the client’s primary point of contact and is responsible for medical management, treatment monitoring, client and insurance-adjuster communication, case strategy, demand-package review, settlement preparation, and negotiation under attorney supervision. This is not a purely administrative position: Case Managers are expected to understand each case, identify risks and opportunities, resolve bottlenecks, and make informed recommendations to the supervising attorney. The expected starting caseload is approximately 70 to 80 active cases, with the possibility of increasing to approximately 100 as technology and workflows develop. The firm uses Case Coordinators and technology to support routine administrative processes. The Case Manager remains accountable for case progression, medical management, meaningful client follow-up, demand readiness, and strategy. Cases may be transferred to the litigation team when litigation becomes necessary; Case Managers do not remain responsible for the litigation phase after formal transfer. The firm is transitioning from Filevine to EvenUp’s AI-powered case-management platform. Case Managers use AI-generated work as a starting point and must independently verify its accuracy. The role requires adapting to changing technology, automated workflows, and standard operating procedures while maintaining accurate records, strong client service, and professional judgment. The position follows an established full-time, on-site schedule; remote employment is not available.

Requirements

At least one year of direct personal injury law firm experience.
Experience managing or materially supporting pre-litigation personal injury cases.
Professional fluency in spoken and written English and Spanish, including the ability to accurately communicate legal and medical concepts in both languages.
Experience communicating directly with personal injury clients.
Working knowledge of motor vehicle accident claims and the pre-litigation personal injury case lifecycle.
Ability to interpret medical records, diagnostic reports, treatment notes, and billing ledgers.
Experience communicating with insurance adjusters and medical providers.
Ability to manage a substantial caseload and multiple competing deadlines.
Strong attention to detail, organization, prioritization, and follow-up skills.
Ability to work independently after training and sound judgment about when to act independently or seek attorney guidance.
Comfort using case-management software and digital workflows, and willingness to adopt AI-based technology and changing SOPs.
Professional, empathetic, client-focused communication skills.
Reliable transportation and ability to commute to and work on-site in Henderson, Nevada.

Nice To Haves

Three or more years of personal injury case-management experience.
Experience independently managing 70 or more active cases.
Experience managing motor vehicle accident claims from intake through settlement.
Experience with medical-management strategy.
Experience reviewing demands or AI-generated demand packages.
Experience negotiating personal injury claims under attorney supervision.
Experience obtaining policy limits and declaration pages.
Property-damage experience.
Experience with Filevine, EvenUp, or comparable legal case-management software.
Familiarity with Nevada personal injury practice and insurance procedures.
Experience working with KPIs, productivity expectations, and formal SOPs.
Certified Nevada Notary Public or willingness to obtain notary certification.

Responsibilities

Manage a portfolio of pre-litigation personal injury matters from post-intake case development through settlement.
Maintain a complete understanding of each assigned case’s facts, liability, injuries, treatment, insurance coverage, damages, and strategic posture.
Develop and update case plans; monitor deadlines, milestones, outstanding tasks, and delays; identify risks and opportunities; and advance cases in accordance with firm KPIs and SOPs.
Escalate legal, ethical, medical, coverage, or valuation concerns to the supervising attorney and prepare matters for attorney review, demand, negotiation, settlement, or litigation transfer.
Guide clients through treatment and monitor diagnoses, referrals, imaging, specialist care, procedures, recovery, missed appointments, treatment gaps, and documentation deficiencies.
Review medical records, diagnostic reports, billing ledgers, treatment summaries, and provider recommendations; assess whether documentation supports reported injuries and claimed damages.
Communicate with clients about treatment compliance and follow-up, and coordinate with medical providers when records, bills, referrals, or treatment updates are needed.
Serve as the primary client contact; provide regular case updates, explain the process and next steps, respond promptly, set expectations, communicate clearly in English and Spanish, and document important communications.
Communicate with liability and first-party insurance adjusters; obtain policy information, declaration pages, and available coverage limits; follow up with carriers; and document communications and claim developments.
Use approved third-party services when necessary to obtain policy-limit or coverage information, and escalate disputed liability, inadequate coverage, bad-faith concerns, or complex insurance issues.
Review AI-generated demand packages for factual, medical, financial, and legal accuracy; verify treatment chronologies, injuries, diagnoses, expenses, lost wages, damages, exhibits, and supporting documents; correct deficiencies; and submit demands for attorney approval.
Finalize and send approved demands to the appropriate carrier and track demand deadlines and adjuster response dates.
Review settlement offers and case information; communicate with adjusters about offers, counteroffers, and outstanding issues; negotiate under attorney supervision; prepare case summaries and recommendations; and document negotiations.
Communicate authorized offers and settlement developments to clients, follow attorney direction on settlement authority and strategy, and identify matters requiring escalation or litigation evaluation.
Work with Case Coordinators to support property-damage matters, including vehicle repairs, rental vehicles, total-loss documentation, and carrier communication; escalate disputed valuation, coverage, or liability issues.
Continue client communication after pre-litigation settlement; coordinate with the accounting and disbursement team; update clients about lien resolution and disbursement timing; complete closure tasks; and prepare clear litigation-team handoffs when necessary.
Use EvenUp as the primary case-management platform; follow automated workflows, voice-agent processes, task reminders, and SOPs; maintain accurate CRM data; adapt to system changes; and provide feedback on workflows and improvements.
Use AI and automation to improve efficiency while independently verifying accuracy and preserving professional judgment.