Personal Injury Case Manager

ELM Management Services•Atlanta, GA

1d•Remote

About The Position

At ELM Management Services, the Personal Injury Case Manager oversees each case from the initial appointment through treatment discharge and provides exceptional customer service to patients. The role maintains communication with referral sources, including physicians, attorney offices, funding companies, and Workers' Compensation case managers. The case manager manages personal injury claims, coordinates care and referrals, maintains case records and metrics, and ensures compliance with applicable legal regulations and ethical standards. The position is remote and requires reliable internet and telephone services, including internet packages of at least 10M download and 5M upload and a strong WiFi signal.

Requirements

Strong understanding of personal injury law and legal terminology.
Excellent organizational and time management skills.
Exceptional verbal and written communication skills.
Proficiency in Microsoft Office Suite and case management software.
Compassionate, client-focused approach to case management.
Meticulous document review and case-file management to ensure accuracy and compliance.
Strong analytical skills to assess case details and develop effective strategies.
Ability to prioritize tasks, manage time effectively, and handle multiple cases simultaneously.
Ability to use discretion and work independently under general supervision.
Ability to understand and adhere to the Professional Code of Conduct.
Access to reliable internet and telephone services, specifically internet packages of 10M download and 5M upload or higher, as well as a strong WiFi signal from the remote work location.
Must meet pre-employment requirements and maintain applicable state and job-related screening guidelines. Depending on state requirements, these may include drug testing, health screening, CPR/Basic First Aid, and license or credential verification.

Nice To Haves

Bachelor’s degree in a relevant field, such as Legal Studies or Business Administration, preferred.
One to two years of previous experience as a case manager or in a personal injury law firm is a plus.

Responsibilities

Obtain attorney-signed liens and letters of representation, along with patient-signed HIPAA authorization forms.
After each patient visit, communicate the outcome and treatment plan to attorney offices and answer questions about treatment.
Translate medical notes and treatment recommendations into language that non-medical professionals can understand.
Obtain and review approvals for recommended imaging, in-house procedures, and upcoming patient appointments.
Coordinate patient care by processing outgoing referrals and treatment orders to medical practices and imaging centers.
Maintain records and track metrics using Google Spreadsheets.
Oversee patient care through discharge from treatment, then forward the case to the internal Legacy Medical Records Department for processing.
Manage a caseload of personal injury claims, including gathering and reviewing case documentation.
Communicate regularly with clients to provide updates and gather necessary information.
Liaise with medical professionals, insurance adjusters, and other relevant parties to facilitate case progression.
Maintain accurate and up-to-date case files in the case management system.
Prepare and present case summaries and reports to attorneys and clients.
Ensure compliance with legal regulations and ethical standards throughout case management.
Address client inquiries and concerns promptly and professionally.
Perform other duties as assigned.