Personal Care Specialist (Part Time)

Green Thumb•Whitehall, OH

About The Position

RISE Personal Care Specialists engage one-on-one with patients and/or customers throughout their visit, from entering the retail area through checkout and exit. The role connects each person with suitable products and methods of consumption by providing friendly, customer-focused service and maintaining strong knowledge of the store’s menu and products. Personal Care Specialists support dispensary operations, customer and patient education, order accuracy, inventory, store presentation, and compliance with applicable cannabis regulations. They may be assigned to front-of-house, back-of-house, or maintenance workstations during scheduled shifts. The position involves working in a customer-facing environment, potentially outdoors in varying weather, and exposure to cannabis and/or allergens where cannabis is present.

Requirements

At least one year of customer service experience.
Meet scheduling and availability requirements, including varying shifts such as mornings, days, nights, and weekends, to meet business needs.
Maintain reliable and dependable attendance.
Be at least 21 years old.
Pass all required background checks, including state-specific cannabis employment requirements.
Possess a valid driver’s license or state ID.
Remain compliant with legal and company regulations for working in the cannabis industry.
Demonstrate excellent customer service skills.
Establish and maintain effective working relationships with employees.
Listen well and communicate effectively, verbally and in writing, with varied audiences.
Have previous experience with point-of-sale systems.
Understand applicable cannabis laws and regulations, safety regulations, local municipal codes, organizational rules, and standard operating procedures.
Follow instructions and incorporate constructive criticism from managers.
Work with professionalism and integrity, including handling confidential information and complying with HIPAA requirements.
Be able to move about the dispensary, remain stationary when required, communicate directly with individuals and groups, operate point-of-sale systems and office productivity machinery, prepare orders by moving and placing products, inspect and receive detailed information, move inventory and materials weighing up to 30 pounds independently, and position oneself to move inventory and materials in storage areas for prolonged periods.

Nice To Haves

Specialty, customer-facing retail experience is preferred.
Desire to continuously learn about cannabis, cannabinoids, the endocannabinoid system, GTI products, and cannabis therapies; previous knowledge is preferred.
Prior cannabis experience is not required.

Responsibilities

Engage with and assist patients and/or customers in a customer-facing retail environment.
Educate patients and/or customers about products, methods of consumption, and safety.
Use product and consumption-method knowledge to recommend safe and effective regimens suited to individual needs, and stay current on product knowledge.
Promote a positive, communicative, patient- and customer-oriented work environment.
Assist in verifying order deliveries for accuracy.
Support the management team in keeping retail operations running smoothly and in compliance with applicable rules and regulations, including daily activities, maintenance, and documentation of reported patient information, issues, and complaints.
Enforce and uphold local and state cannabis regulations.
Keep the sales floor stocked and the store well maintained and compliant.
Maintain hard-copy files as required.
Follow security measures and safety compliance procedures.
Complete assigned workstation duties during scheduled shifts, including front-of-house tasks such as check-in, sales floor, point of sale, curbside, and roll-through; back-of-house tasks such as fulfillment, receiving, replenishment, and inventory counts; and maintenance tasks.
Uphold cleanliness, safety, and presentation standards throughout the dispensary.
Perform other duties as assigned.