Personal Care Specialist (Part Time)

Green Thumb•Carlisle, PA

About The Position

RISE Personal Care Specialists provide one-on-one assistance to patients and/or customers throughout their visit to the retail area, from entry through checkout and departure. They create a friendly, upbeat experience and use strong knowledge of the product menu to help each person identify products and consumption methods suited to their needs. The role includes educating customers on products, consumption methods, and safety; recommending safe and effective regimens; and keeping product knowledge current. Personal Care Specialists also support smooth, compliant store operations. Depending on management’s assignment, duties may include front-of-house check-in and sales, point-of-sale transactions, curbside service, order fulfillment, receiving, replenishment, inventory counts, and maintenance. They help verify deliveries, maintain stock and store presentation, keep required hard-copy files, uphold security and safety procedures, and support management with operational issues and complaints. The position is part-time and involves working in a patient- and customer-facing dispensary environment. It requires availability for varying shifts, including mornings, days, nights, and weekends. The employee may work outdoors in varying weather and may be exposed to cannabis or allergens present where cannabis is prevalent. The work includes moving around the dispensary, communicating with individuals and groups, using point-of-sale and office equipment, preparing orders, and moving inventory weighing up to 30 pounds.

Requirements

At least one year of customer service experience.
Meet scheduling and availability requirements, including varying shifts such as mornings, days, nights, and weekends.
Have reliable and dependable attendance.
Be at least 21 years old.
Pass required background checks, including state-specific cannabis employment requirements.
Possess a valid driver's license or state ID.
Remain compliant with legal and company regulations for working in the cannabis industry.
Demonstrate excellent customer service skills.
Be able to establish and maintain effective working relationships with employees.
Listen well and communicate effectively, verbally and in writing, with various audiences.
Follow instructions and incorporate constructive criticism from managers.
Operate with professionalism and integrity, handle confidential information, and comply with HIPAA requirements.
Be able to move about the dispensary, remain stationary when required, and communicate directly with individuals and groups for prolonged periods.
Be able to operate point-of-sale systems, computers, and office productivity equipment and software.
Be able to prepare orders by moving and placing products.
Be able to inspect and receive detailed information, including dates of birth, orders, and inquiries.
Be able to move inventory and materials weighing up to 30 pounds independently.
Be able to position oneself to move inventory and materials in storage areas.

Nice To Haves

Specialty, customer-facing retail experience.
Previous knowledge of cannabis, cannabinoids, the endocannabinoid system, GTI products, and cannabis therapies.
Previous experience with point-of-sale systems.
Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes, organizational rules, and standard operating procedures.

Responsibilities

Engage with and assist patients and/or customers in a customer-facing retail environment.
Educate patients and/or customers about products, consumption methods, and safety.
Use product and consumption-method knowledge to recommend safe and effective regimens suited to individual needs.
Remain up to date on product knowledge.
Promote a positive, communicative, patient- and customer-oriented work environment.
Help verify order deliveries for accuracy.
Support management in keeping retail store operations smooth, proper, and compliant, including daily activities, maintenance, and handling reported issues and complaints.
Enforce and uphold local and state cannabis regulations.
Keep the sales floor stocked and maintain the store's presentation and compliance.
Maintain hard-copy files as required.
Follow security measures and safety compliance procedures.
Complete assigned duties at workstations, which may include check-in, sales floor, point of sale, curbside, fulfillment, receiving, replenishment, inventory counts, and maintenance.
Uphold dispensary cleanliness, safety, and presentation standards.
Perform other duties as assigned.