Personal Care Specialist (Part Time)

Green Thumb•Brandon, FL

10h

About The Position

RISE Personal Care Specialists provide one-on-one assistance to patients and customers throughout their visit to the retail area, from entry through checkout. They create a friendly, upbeat experience, understand the product menu, and help each person identify products and consumption methods suited to their needs. The role includes educating customers about products, consumption methods, and safety, while maintaining current product knowledge and following applicable cannabis regulations. Personal Care Specialists support daily dispensary operations across front-of-house, back-of-house, and maintenance workstations. They help keep the store stocked, clean, safe, and compliant; assist with deliveries and inventory; maintain required hard-copy files; and provide operational support to management. The position involves customer-facing work, possible outdoor work in varying weather, and exposure to cannabis or related allergens. GTI describes its mission as promoting well-being through the power of cannabis and emphasizes humility, hard work, gratitude, transparency, collaboration, and a growth mindset. The company states that it is committed to an inclusive culture and is an equal opportunity workplace.

Requirements

At least one year of customer service experience.
Meet scheduling and availability requirements, including varying shifts such as mornings, days, nights, and weekends, to meet business needs.
Maintain reliable, responsible, and dependable attendance.
Be at least 21 years old.
Pass all required background checks, including state-specific cannabis employment requirements.
Possess a valid driver’s license or state ID.
Remain compliant with legal and company regulations for working in the cannabis industry.
Demonstrate excellent customer service skills.
Establish and maintain effective working relationships with employees.
Listen well and communicate effectively, verbally and in writing, with varied audiences.
Understand applicable cannabis laws and regulations, safety regulations, local municipal codes, organizational rules, and standard operating procedures.
Follow instructions and incorporate constructive criticism from managers.
Operate professionally and with integrity, including handling confidential information and complying with HIPAA requirements.
Be able to move about the dispensary, remain stationary when required, converse with individuals and groups, operate point-of-sale and office productivity equipment, prepare orders, inspect and receive detailed information, move inventory weighing up to 30 pounds independently, and position oneself to move inventory in storage areas.

Nice To Haves

Specialty, customer-facing retail experience.
Previous knowledge of cannabis, cannabinoids, the endocannabinoid system, GTI products, and cannabis therapies.
Previous experience with point-of-sale systems.

Responsibilities

Engage with and assist patients and customers in a customer-facing retail environment.
Educate patients and customers about products, consumption methods, and safety.
Use product and consumption-method knowledge to recommend safe and effective regimens suited to individual needs, and remain up to date on product knowledge.
Promote a positive, communicative, patient- and customer-oriented work environment.
Help verify order deliveries for accuracy.
Support management in ensuring store operations run smoothly and comply with applicable rules and regulations, including daily activities, maintenance, and handling reported patient-information issues or complaints.
Enforce and uphold local and state cannabis regulations.
Keep the sales floor stocked and the store well maintained and compliant.
Maintain hard-copy files as required.
Follow security measures and safety compliance procedures.
Perform assigned front-of-house duties, including check-in, sales floor, point of sale, kiosk, in-store and pre-order sales, curbside, and roll-through.
Perform assigned back-of-house duties, including fulfillment, receiving, replenishment, and inventory counts.
Uphold cleanliness, safety, and presentation standards throughout the dispensary.
Perform other duties as assigned.