Personal Care Specialist (Part Time)

Green Thumb•East Syracuse, NY

About The Position

RISE Personal Care Specialists engage one-on-one with patients and/or customers throughout their visit, from entering the retail area through checkout and departure. They provide friendly, upbeat service, connect each person with products and consumption methods suited to their needs, and maintain expert knowledge of the dispensary menu. The role also supports store operations, product education, regulatory compliance, inventory, and dispensary maintenance. The position works in a patient- and customer-facing retail environment and may involve assignments across front-of-house, back-of-house, and maintenance workstations. Work may include outdoor activity in varying and sometimes adverse weather conditions, as well as exposure to cannabis or allergens present in environments where cannabis is prevalent. The listed pay range is $18 per hour; positions may be eligible for a discretionary annual incentive based on organizational and individual performance.

Requirements

At least one year of customer service experience; specialty, customer-facing retail experience is preferred.
Meet scheduling and availability requirements, including availability for varying shifts such as mornings, days, nights, and weekends.
Maintain reliable, responsible, and dependable attendance.
Be at least 21 years old.
Pass all required background checks, including state-specific cannabis employment requirements.
Possess a valid driver's license or state ID.
Remain compliant with all legal and company regulations for working in the cannabis industry.
Demonstrate excellent customer service skills.
Be willing to continuously learn about cannabis, cannabinoids, the endocannabinoid system, GTI products, and cannabis therapies.
Establish and maintain effective working relationships with employees.
Listen well and communicate effectively, verbally and in writing, with various audiences.
Have previous experience with point-of-sale systems.
Understand applicable cannabis laws and regulations, safety regulations, local municipal codes, organizational rules, and standard operating procedures.
Follow instructions and incorporate constructive criticism from managers.
Demonstrate professionalism and integrity, including handling confidential information and complying with HIPAA requirements.
Be able to move around the dispensary, remain stationary when required, communicate directly with individuals and groups, and operate point-of-sale systems, computers, and office productivity equipment and software for prolonged periods.
Be able to prepare orders by moving and placing products; inspect and receive detailed information such as dates of birth, orders, and inquiries; move inventory and materials weighing up to 30 pounds independently; and position oneself to move inventory and materials in storage areas.

Nice To Haves

Specialty, customer-facing retail experience.
Previous knowledge of cannabis, cannabinoids, the endocannabinoid system, GTI products, and cannabis therapies.

Responsibilities

Engage with and assist patients and/or customers in a customer-facing retail environment.
Educate patients and/or customers about products, consumption methods, and safety.
Use product and consumption-method knowledge to recommend safe and effective regimens, and remain up to date on product knowledge.
Promote a positive, communicative, patient- and customer-oriented work environment.
Assist in verifying order deliveries for accuracy.
Support the management team in maintaining smooth, proper, and compliant retail operations, including daily activities, maintenance, and handling patient information related to reported issues or complaints.
Enforce and uphold local and state cannabis regulations.
Keep the sales floor stocked and the store's presentation well maintained and compliant.
Maintain hard-copy files as required.
Follow security measures and safety compliance procedures.
Complete assigned workstation duties during scheduled shifts, including front-of-house tasks (check-in, sales floor, point of sale, curbside, and roll-through), back-of-house tasks (fulfillment, receiving, replenishment, and inventory counts), and maintenance.
Uphold cleanliness, safety, and presentation standards throughout the dispensary.
Perform other duties as assigned.