Personal Care Specialist (Part Time)

Green Thumb•New Castle, PA

13d

About The Position

RISE Personal Care Specialists provide one-on-one assistance to patients and/or customers throughout their visit to the retail area. They create a friendly, upbeat experience and use their knowledge of the dispensary’s menu, products, and consumption methods to connect each person with suitable options. They also support customer education, safe product use, store operations, and compliance with applicable cannabis regulations. Specialists work at assigned front-of-house, back-of-house, and maintenance stations as determined by management. The role includes customer-facing service, order fulfillment and receiving, inventory tasks, maintaining the dispensary’s cleanliness and presentation, and supporting smooth, compliant daily operations. The position involves prolonged periods of movement or stationary work, communication with individuals and groups, operation of point-of-sale and office equipment, handling products and inventory weighing up to 30 pounds, and exposure to outdoor weather and cannabis or related allergens.

Requirements

At least one year of customer service experience.
Meet scheduling and availability requirements, including the ability to work varying shifts such as mornings, days, nights, and weekends, to meet business needs.
Reliable, responsible, and dependable attendance.
Must be 21 years or older.
Pass all required background checks, including state-specific cannabis employment requirements.
Possess a valid driver’s license or state ID.
Remain compliant with legal and company regulations for working in the cannabis industry.
Demonstrate excellent customer service skills.
Establish and maintain effective working relationships with employees.
Listen well and communicate effectively, verbally and in writing, with various audiences.
Follow instructions and incorporate constructive criticism from managers.
Operate with professionalism and integrity, handle confidential information appropriately, and comply with HIPAA requirements.
Ability to move about the dispensary and assist patients and/or customers in different locations for prolonged periods.
Ability to remain stationary when required by business needs for prolonged periods.
Ability to converse and communicate directly with individuals and groups for prolonged periods.
Ability to operate a point-of-sale system, computer, and office productivity equipment, and use online software such as word processing, database management, spreadsheet applications, and email.
Ability to prepare patient and customer orders by moving and placing products.
Ability to inspect and receive detailed information, including dates of birth, in-store or online orders, and inquiries.
Ability to move inventory and materials weighing up to 30 pounds independently.
Ability to position oneself to move inventory and materials in storage areas.

Nice To Haves

Specialty, customer-facing retail experience is preferred.
Desire to continue learning about cannabis, cannabinoids, the endocannabinoid system, GTI products, and cannabis therapies; previous knowledge is preferred.
Previous experience with point-of-sale systems.
Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes, organizational rules, and standard operating procedures.
Prior cannabis experience is not required.

Responsibilities

Engage with and assist patients and/or customers in a customer-facing retail environment.
Educate patients and/or customers about products, consumption methods, and safety.
Use product and consumption-method knowledge to recommend safe and effective options suited to individual needs, and stay current on product knowledge.
Promote a positive, communicative, patient- and customer-oriented work environment.
Help verify order deliveries for accuracy.
Support the management team in maintaining smooth, proper, and compliant retail operations, including daily activities, maintenance, and handling reported patient information, issues, or complaints.
Enforce and uphold local and state cannabis regulations.
Keep the sales floor stocked and the store well maintained and compliant.
Maintain hard-copy files as required.
Follow security measures and safety compliance procedures.
Complete assigned front-of-house duties, including check-in, sales floor, point of sale, curbside, and roll-thru work.
Complete assigned back-of-house duties, including fulfillment, receiving, replenishment, and inventory counts.
Maintain cleanliness, safety, and presentation standards throughout the dispensary.
Perform other duties as assigned.