Personal Care Specialist (Part Time)

Green Thumb•Spanish Springs, NV

12d

About The Position

RISE Personal Care Specialists engage one-on-one with patients and/or customers throughout their visit, from entering the retail area through checkout and departure. They provide friendly, attentive service and use their knowledge of the dispensary’s products and consumption methods to help each person find suitable options. The role includes educating patients and customers about products, consumption methods, and safety, and keeping product knowledge current. Personal Care Specialists support daily store operations, help maintain a positive and compliant retail environment, assist with order verification, stocking, inventory, fulfillment, and maintenance, and follow applicable security, safety, and cannabis regulations. Employees may be assigned to front-of-house, back-of-house, or maintenance workstations based on business needs. The position is part-time and involves working in a patient- and customer-facing dispensary environment. Employees may work outdoors in varying and sometimes adverse weather and may be exposed to cannabis or allergens present where cannabis is prevalent. Green Thumb Industries’ mission is to promote well-being through the power of cannabis. The company emphasizes humility, hard work, gratitude, transparency, collaboration, and a growth mindset, and is committed to an inclusive culture and equal employment opportunity.

Requirements

At least one year of customer service experience.
Meet scheduling and availability requirements, including the ability to work varying shifts such as mornings, days, nights, and weekends.
Have reliable, responsible, and dependable attendance.
Be at least 21 years old.
Pass required background checks, including state-specific cannabis employment requirements.
Possess a valid driver’s license or state ID.
Remain compliant with all legal and company regulations for working in the cannabis industry.
Demonstrate excellent customer service skills.
Be able to establish and maintain effective working relationships with all employees.
Be able to listen well and communicate effectively, verbally and in writing, with varied audiences.
Be able to follow instructions and incorporate constructive criticism from managers.
Operate with professionalism and integrity, including handling confidential information and complying with HIPAA requirements.
Be able to move about the dispensary, remain stationary when required, converse and communicate directly with individuals and groups, operate point-of-sale systems and office productivity equipment and software, prepare orders by moving products, inspect and receive detailed information, and position oneself to move inventory in storage areas.
Be able to move inventory and materials weighing up to 30 pounds independently.

Nice To Haves

Specialty, customer-facing retail experience.
Prior knowledge of cannabis, cannabinoids, the endocannabinoid system, Green Thumb Industries products, and cannabis therapies.
Previous experience with point-of-sale systems.
Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes, organizational rules, and standard operating procedures.
Prior cannabis experience is preferred but not required.

Responsibilities

Engage with and assist patients and/or customers in a customer-facing retail environment.
Educate patients and/or customers about products, consumption methods, and safety.
Recommend safe and effective regimens suited to each patient’s or customer’s needs using product and consumption-method knowledge.
Remain up to date on product knowledge.
Promote a positive, communicative, and patient- and customer-oriented work environment.
Help verify order deliveries for accuracy.
Support the management team in smooth, proper, and compliant retail store operations, including daily activities, maintenance, and documentation of reported patient information, issues, or complaints.
Enforce and uphold applicable local and state cannabis regulations.
Keep the sales floor stocked and the store well maintained and compliant.
Maintain hard-copy files as required.
Follow security measures and safety compliance procedures.
Complete assigned workstation duties during scheduled shifts, including front-of-house tasks such as check-in, sales floor, point of sale, curbside, and roll-through; back-of-house tasks such as fulfillment, receiving, replenishment, and inventory counts; and maintenance tasks.
Uphold cleanliness, safety, and presentation standards throughout the dispensary.
Perform other duties as assigned.