Personal Care Specialist (Part Time)
Green Thumb•Spanish Springs, NV
•Onsite
About The Position
RISE Personal Care Specialists provide one-on-one service to patients and customers in a retail dispensary, from arrival through checkout. They help each person identify appropriate products and methods of consumption by drawing on current product knowledge and supporting patient and customer education about products, consumption methods, and safety. The position also supports day-to-day store operations, inventory, order fulfillment, maintenance, security, and compliance with applicable cannabis regulations. Work may be assigned across front-of-house, back-of-house, and maintenance workstations.
Requirements
- At least one year of customer service experience.
- Ability to meet scheduling and availability needs, including varying shifts such as mornings, days, nights, and weekends.
- Reliable, responsible, and dependable attendance.
- Must be 21 years or older.
- Must pass required background checks, including state-specific cannabis employment requirements.
- Possess a valid driver’s license or state ID.
- Remain compliant with legal and company regulations for working in the cannabis industry.
- Consistently demonstrate excellent customer service skills.
- Ability to establish and maintain effective working relationships with employees.
- Ability to listen and communicate effectively, verbally and in writing, with varied audiences.
- Previous experience with POS systems.
- Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes, organizational rules, and standard operating procedures.
- Ability to follow instructions and incorporate constructive criticism from managers.
- Professionalism and integrity, including handling confidential information and complying with HIPAA requirements.
- Ability to move about the dispensary, remain stationary when required, communicate directly with individuals and groups, operate POS systems and office productivity equipment and software, prepare orders by moving products, inspect and receive detailed information, move inventory weighing up to 30 pounds independently, and position oneself to move materials in storage areas for prolonged periods.
Nice To Haves
- Specialty, customer-facing retail experience.
- Previous knowledge of cannabis, cannabinoids, the endocannabinoid system, GTI products, and cannabis therapies.
Responsibilities
- Engage with and assist patients and customers in a customer-facing retail environment.
- Educate patients and customers about products, methods of consumption, and safety.
- Use product and consumption-method knowledge to recommend a safe and effective regimen suited to each person’s needs, and remain current on product knowledge.
- Promote a positive, communicative, patient- and customer-oriented work environment.
- Help verify order deliveries for accuracy.
- Support management in keeping retail operations running smoothly and in compliance with applicable rules and regulations, including daily activities, maintenance, and handling reported patient-information issues or complaints.
- Enforce and uphold local and state cannabis regulations.
- Keep the sales floor stocked and the store well maintained and compliant.
- Maintain hard-copy files as required.
- Follow security measures and safety compliance procedures.
- Perform assigned front-of-house duties, including check-in, sales floor, point of sale, curbside, and roll-through.
- Perform assigned back-of-house duties, including fulfillment, receiving, replenishment, and inventory counts.
- Maintain cleanliness, safety, and presentation standards throughout the dispensary.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
