Personal Care Specialist (Part Time)

Green Thumb•Carlisle, PA

About The Position

RISE Personal Care Specialists engage one-on-one with patients and/or customers from the time they enter the retail area until they check out and leave. The role focuses on friendly, attentive service and helping each person find products and methods of consumption suited to their needs. Specialists maintain strong knowledge of the product menu and support patient and customer education about products, consumption methods, and safety. The position also supports day-to-day dispensary operations, including order verification, stocking, inventory-related tasks, maintenance, compliance, security, and safety. Specialists work at assigned front-of-house, back-of-house, or maintenance workstations as directed by management and help ensure the store operates smoothly and in accordance with applicable regulations. The role is patient- and customer-facing and may involve working outdoors in varying weather conditions and exposure to cannabis or allergens present in cannabis environments. GTI describes its mission as promoting well-being through cannabis and emphasizes humility, hard work, gratitude, transparency, collaboration, and a growth mindset. The company states its commitment to an inclusive culture, economic opportunities in communities disproportionately affected by the war on drugs, and equal employment opportunity.

Requirements

At least one year of customer service experience.
Meet scheduling and availability requirements, including the ability to work varying shifts such as mornings, days, nights, and weekends.
Have reliable and dependable attendance.
Be at least 21 years old.
Pass all required background checks, including state-specific cannabis employment requirements.
Possess a valid driver’s license or state ID.
Remain compliant with legal and company regulations for working in the cannabis industry.
Demonstrate excellent customer service skills.
Be able to establish and maintain effective working relationships with employees.
Listen well and communicate effectively, verbally and in writing, with various audiences.
Follow instructions and incorporate constructive criticism from managers.
Operate professionally and with integrity, including handling confidential information and complying with HIPAA requirements.
Be able to move around the dispensary, remain stationary when required, and communicate directly with individuals and groups for prolonged periods.
Be able to operate a point-of-sale system, computer, and other office productivity machinery, and use online programming and software including word processing, database management, spreadsheet applications, and email.
Be able to prepare orders by moving and placing products and inspect or receive detailed information such as dates of birth, orders, and inquiries.
Be able to move inventory and materials weighing up to 30 pounds independently and position oneself to move materials in storage areas.

Nice To Haves

Specialty, customer-facing retail experience.
Knowledge of cannabis, cannabinoids, the endocannabinoid system, GTI products, and cannabis therapies.
Previous experience with point-of-sale systems.
Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes, organizational rules, and standard operating procedures.

Responsibilities

Engage with and assist patients and/or customers in a customer-facing retail environment.
Educate patients and/or customers about products, methods of consumption, and safety.
Use product and consumption-method knowledge to recommend safe and effective regimens suited to individual needs, and stay current on product knowledge.
Promote a positive, communicative, patient- and customer-oriented work environment.
Assist in verifying order deliveries for accuracy.
Support management in maintaining smooth, proper, and compliant retail operations, including daily activities, maintenance, and handling patient information related to reported issues or complaints.
Ensure local and state cannabis regulations are enforced and upheld.
Keep the sales floor stocked and the store’s presentation maintained and compliant.
Maintain hard-copy files as required.
Follow security measures and safety compliance procedures.
Complete assigned duties at front-of-house workstations, including check-in, sales floor, point of sale, curbside, and roll-through.
Complete assigned duties at back-of-house workstations, including fulfillment, receiving, replenishment, and inventory counts.
Maintain cleanliness, safety, and presentation standards throughout the dispensary.
Perform other duties as assigned.