Personal Care Specialist (Part Time)

Green Thumb•Effingham, IL

12d

About The Position

RISE Personal Care Specialists engage one-on-one with patients and/or customers throughout their visit to the retail area, from entry through checkout. They provide a friendly, upbeat experience and use detailed knowledge of the dispensary’s products and consumption methods to connect each person with suitable options. They also support store operations, maintain compliance with applicable cannabis regulations, and help keep the dispensary safe, stocked, and well presented. This is a part-time position. The listed pay range is $16.50–$16.50 USD; pay is competitive and based on experience, qualifications, and/or location. Positions may be eligible for a discretionary annual incentive program based on organizational and individual performance.

Requirements

At least one year of customer service experience; specialty, customer-facing retail experience is preferred.
Meet scheduling and availability requirements, including varying shifts such as mornings, days, nights, and weekends, to meet business needs.
Maintain reliable, responsible, and dependable attendance.
Be at least 21 years old.
Pass all required background checks, including state-specific cannabis employment requirements.
Possess a valid driver’s license or state ID.
Remain compliant with legal and company regulations for working in the cannabis industry.
Demonstrate excellent customer service skills.
Be willing to continuously learn about cannabis, cannabinoids, the endocannabinoid system, company products, and cannabis therapies.
Establish and maintain effective working relationships with employees.
Listen well and communicate effectively, verbally and in writing, with varied audiences.
Have previous experience with POS systems.
Understand applicable cannabis laws and regulations, safety regulations, local municipal codes, organizational rules, and standard operating procedures.
Follow instructions and incorporate constructive criticism from managers.
Operate with professionalism and integrity, handle confidential information appropriately, and comply with HIPAA requirements.
Be able to move about the dispensary, remain stationary when required, communicate directly with individuals and groups, operate point-of-sale systems and office productivity equipment, prepare orders by moving products, inspect and receive detailed information, move inventory and materials weighing up to 30 pounds independently, and position oneself to move inventory and materials in storage areas for prolonged periods up to a scheduled shift or workday.

Nice To Haves

Specialty, customer-facing retail experience.
Knowledge of cannabis, cannabinoids, the endocannabinoid system, company products, and cannabis therapies.
Prior cannabis experience is not required.

Responsibilities

Engage with and assist patients and/or customers in a customer-facing retail environment.
Educate patients and/or customers about products, consumption methods, and safety.
Recommend a safe and effective regimen suited to each person’s needs and remain current on product knowledge.
Promote a positive, communicative, and patient- and customer-oriented work environment.
Help verify order deliveries for accuracy.
Support the management team in smooth, proper, and compliant store operations, including daily activities, maintenance, and handling reported patient-information issues or complaints.
Enforce and uphold local and state cannabis regulations.
Keep the sales floor stocked and the store well maintained and compliant.
Maintain hard-copy files as required.
Follow security measures and safety compliance procedures.
Complete duties at assigned workstations during scheduled shifts, including front-of-house check-in, sales floor, point of sale, curbside, and roll-thru duties; back-of-house fulfillment, receiving, replenishment, and inventory counts; and maintenance duties.
Uphold cleanliness, safety, and presentation standards throughout the dispensary.
Perform other duties as assigned.