Personal Care Specialist (Part Time)

Green Thumb•Mankato, MN

4d•Onsite

About The Position

RISE Personal Care Specialists provide one-on-one assistance to patients and customers throughout their visit to the retail area, from entry through checkout. They use detailed knowledge of the dispensary’s menu, products, and consumption methods to recommend options suited to each person’s needs and to support safe, informed product use. The role also helps maintain a positive, communicative, customer-oriented environment and supports store operations, inventory, security, cleanliness, and compliance with applicable rules and regulations. Specialists may be assigned to front-of-house work, including check-in, the sales floor, point of sale, curbside, and roll-through; back-of-house work, including fulfillment, receiving, replenishment, and inventory counts; or maintenance duties. The position involves direct interaction with patients and customers in a dispensary, exposure to cannabis and possible allergens, and the ability to work outdoors in varying and sometimes adverse weather conditions. The stated pay range is $17.25 per hour. Positions may be eligible for a discretionary annual incentive based on organizational and individual performance.

Requirements

At least one year of customer service experience.
Meet scheduling and availability requirements, including varying shifts such as mornings, days, nights, and weekends, to meet business needs.
Maintain reliable, responsible, and dependable attendance.
Be at least 21 years old.
Pass all required background checks, including state-specific cannabis employment requirements.
Possess a valid driver’s license or state ID.
Remain compliant with legal and company regulations for working in the cannabis industry.
Perform the listed physical and operational tasks for prolonged periods, potentially up to the duration of a scheduled shift or workday: move around the dispensary, remain stationary when required, communicate with individuals and groups, operate POS and office productivity equipment and software, prepare orders by moving and placing products, inspect and receive detailed information, move inventory and materials weighing up to 30 pounds independently, and position oneself to move items in storage areas.
Demonstrate excellent customer service skills.
Establish and maintain effective working relationships with employees.
Listen well and communicate effectively, verbally and in writing, with various audiences.
Follow instructions and incorporate constructive criticism from managers.
Work with professionalism and integrity, including handling confidential information and complying with HIPAA requirements.

Nice To Haves

Specialty, customer-facing retail experience is preferred.
Desire to continuously learn about cannabis, cannabinoids, the endocannabinoid system, GTI products, and cannabis therapies; previous knowledge is preferred.
Previous experience with POS systems.
Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes, organizational rules, and standard operating procedures.

Responsibilities

Engage with and assist patients and customers in a customer-facing retail environment.
Educate patients and customers about products, methods of consumption, and safety.
Use product and consumption-method knowledge to recommend safe and effective regimens suited to individual needs, and remain current on product knowledge.
Promote a positive, communicative, patient- and customer-oriented work environment.
Help verify the accuracy of order deliveries.
Support the management team with daily retail operations, maintenance, patient information, and reported issues or complaints, while complying with applicable rules and regulations.
Enforce and uphold local and state cannabis regulations.
Keep the sales floor stocked and maintain the store’s presentation and compliance.
Maintain hard-copy files as required.
Follow security measures and safety compliance procedures.
Complete assigned workstation duties during scheduled shifts, including front-of-house check-in, sales floor, POS, curbside and roll-through; back-of-house fulfillment, receiving, replenishment and inventory counts; and maintenance.
Uphold cleanliness, safety, and presentation standards throughout the dispensary.
Perform other duties as assigned.