Personal Care Specialist (Full Time)

Green Thumb•Orange, CT

About The Position

RISE Personal Care Specialists engage one-on-one with patients and/or customers throughout their visit, from entering the retail area through checkout and departure. They provide a friendly, upbeat customer experience and use their knowledge of the dispensary menu to connect each person with suitable products and methods of consumption. They educate patients and customers about products, consumption methods, and safety, and recommend safe and effective regimens based on individual needs. The role also supports store operations, including order verification, stocking, inventory and receiving tasks, maintenance, security, safety, and compliance with applicable cannabis regulations. Specialists may work at assigned front-of-house, back-of-house, or maintenance workstations during scheduled shifts. The position is customer-facing and may involve outdoor work in varying weather and exposure to cannabis or related allergens. The pay range is $17.50 per hour, with a possible discretionary annual incentive based on organizational and individual performance.

Requirements

At least one year of customer service experience; specialty customer-facing retail experience is preferred.
Meet scheduling and availability requirements, including varying shifts such as mornings, days, nights, and weekends, to meet business needs.
Maintain reliable, responsible, and dependable attendance.
Be at least 21 years old.
Pass all required background checks, including state-specific cannabis employment requirements.
Possess a valid driver's license or state ID.
Remain compliant with legal and company regulations for working in the cannabis industry.
Demonstrate excellent customer service skills.
Ability and desire to continuously learn about cannabis, cannabinoids, the endocannabinoid system, GTI products, and cannabis therapies.
Ability to establish and maintain effective working relationships with employees.
Ability to listen well and communicate effectively, verbally and in writing, with various audiences.
Previous experience with POS systems.
Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes, organizational rules, and standard operating procedures.
Ability to follow instructions and incorporate constructive criticism from managers.
Professionalism and integrity, including handling confidential information and complying with HIPAA requirements.
Ability to perform work tasks for prolonged periods, potentially up to the duration of a scheduled shift or workday.
Ability to move throughout the dispensary to fulfill work assignments and assist patients and/or customers.
Ability to remain stationary when required by business needs.
Ability to converse and communicate directly with individuals and groups.
Ability to operate a point-of-sale system, computer, and other office productivity machinery, and use online programming and software including word processing, database management, spreadsheets, and email.
Ability to prepare orders by moving and placing products.
Ability to inspect and receive detailed information, such as dates of birth, orders, and inquiries.
Ability to move inventory and materials weighing up to 30 pounds independently.
Ability to position oneself to move inventory and materials in storage areas.

Nice To Haves

Specialty, customer-facing retail experience.
Prior knowledge of cannabis, cannabinoids, the endocannabinoid system, GTI products, and cannabis therapies.

Responsibilities

Engage with and assist patients and/or customers in a customer-facing retail environment.
Educate patients and/or customers about products, methods of consumption, and safety.
Use product and consumption-method knowledge to recommend safe and effective regimens suited to individual needs.
Remain up to date on product knowledge.
Promote a positive, communicative, patient- and customer-oriented work environment.
Assist in verifying order deliveries for accuracy.
Support management in keeping store operations smooth, proper, and compliant, including daily activities, maintenance, and handling reported issues or complaints involving patient information.
Enforce and uphold local and state cannabis regulations.
Keep the sales floor stocked and the store presentable and compliant.
Maintain hard-copy files as required.
Follow security measures and safety compliance procedures.
Complete duties at assigned front-of-house workstations, including check-in, sales floor, point of sale, curbside, and roll-thru.
Complete duties at assigned back-of-house workstations, including fulfillment, receiving, replenishment, and inventory counts.
Uphold cleanliness, safety, and presentation standards throughout the dispensary.
Perform other duties as assigned.