Personal Care Specialist (Full Time)

Green Thumb•Orange, CT

About The Position

RISE Personal Care Specialists engage one-on-one with patients and/or customers throughout their visit to the retail area, from arrival through checkout. They provide friendly, customer-focused service and use their knowledge of the dispensary menu to connect each person with products and consumption methods suited to their needs. The role includes educating customers about products, consumption methods, and safety, while keeping product knowledge current and helping maintain a positive, communicative, and compliant retail environment. Personal Care Specialists work at assigned front-of-house, back-of-house, and maintenance workstations during scheduled shifts. They support daily store operations, maintain inventory and sales-floor presentation, follow security and safety procedures, and help ensure compliance with local and state cannabis regulations. The position involves direct customer interaction, order preparation, inventory handling, and use of point-of-sale and office productivity systems. The role is customer-facing and may involve working outdoors in varying or adverse weather conditions, as well as exposure to cannabis and potential allergens. The position pays $17.50 per hour; compensation is based on experience, qualifications, and/or location. Positions may be eligible for a discretionary annual incentive program based on organizational and individual performance.

Requirements

At least one year of customer service experience.
Meet scheduling and availability requirements, including the ability to work varying shifts such as mornings, days, nights, and weekends, to meet business needs.
Reliable and dependable attendance.
Must be at least 21 years old.
Pass all required background checks, including state-specific cannabis employment requirements.
Possess a valid driver's license or state ID.
Remain compliant with all legal and company regulations for working in the cannabis industry.
Demonstrate excellent customer service skills.
Establish and maintain effective working relationships with all employees.
Listen well and communicate effectively, verbally and in writing, with various audiences.
Have previous experience with point-of-sale systems.
Understand applicable cannabis laws and regulations, safety regulations, local municipal codes, organizational rules, and standard operating procedures.
Follow instructions and incorporate constructive criticism from managers.
Demonstrate professionalism and integrity, including handling confidential information and complying with HIPAA requirements.
Be able to move about the dispensary to fulfill assignments and assist patients and/or customers in different locations for prolonged periods.
Be able to remain stationary when required to meet business needs for prolonged periods.
Be able to converse and communicate directly with individuals and groups for prolonged periods.
Be able to operate point-of-sale systems, computers, and office productivity machinery, and use online programming and software such as word processing, database management, spreadsheets, and email.
Be able to prepare patient and customer orders by moving and placing products.
Be able to inspect and receive detailed information, including dates of birth, in-store or online orders, and inquiries.
Be able to move inventory and materials weighing up to 30 pounds independently.
Be able to position oneself to move inventory and materials in storage areas.

Nice To Haves

Specialty, customer-facing retail experience is preferred.
Previous knowledge of cannabis, cannabinoids, the endocannabinoid system, Green Thumb Industries products, and cannabis therapies is preferred.
Prior cannabis experience is not required.

Responsibilities

Engage with and assist patients and/or customers in a customer-facing retail environment.
Educate patients and/or customers about products, consumption methods, and safety.
Use product and consumption-method knowledge to recommend safe and effective regimens suited to individual needs, and keep product knowledge current.
Promote a positive, communicative, patient- and customer-oriented work environment.
Assist in verifying order deliveries for accuracy.
Support the management team in maintaining smooth, proper, and compliant retail operations, including daily activities, maintenance, and documentation of reported patient information, issues, and complaints.
Enforce and uphold local and state cannabis regulations.
Keep the sales floor stocked and the store well maintained and compliant.
Maintain hard-copy files as required.
Follow security measures and safety compliance procedures.
Complete assigned front-of-house duties, including check-in, sales floor, point of sale, kiosk, in-store and pre-order sales, curbside service, and roll-through service.
Complete assigned back-of-house duties, including fulfillment, receiving, replenishment, and inventory counts.
Maintain cleanliness, safety, and presentation standards throughout the dispensary.
Perform other duties as assigned.