Personal Care Specialist (Full Time)

Green Thumb•Reno, NV

8d•Onsite

About The Position

RISE Personal Care Specialists engage one-on-one with patients and/or customers throughout their visit, from entering the retail area through checkout and exit. They create a friendly, upbeat customer experience and use thorough knowledge of the dispensary menu to connect each person with suitable products and methods of consumption. The role supports customer education, safe and effective product recommendations, and smooth, compliant retail operations. Specialists work across assigned front-of-house and back-of-house stations, including check-in, sales floor, point of sale, curbside, fulfillment, receiving, replenishment, and inventory counts. They help maintain inventory, store presentation, cleanliness, safety, and compliance, and provide operational support to management. The position is customer-facing and may involve outdoor work in varying weather, as well as exposure to cannabis or allergens in environments where cannabis is present.

Requirements

At least one year of customer service experience; specialty, customer-facing retail experience is preferred.
Meet scheduling and availability requirements, including the ability to work varying shifts such as mornings, days, nights, and weekends.
Maintain reliable, responsible, and dependable attendance.
Be at least 21 years old.
Pass all required background checks, including state-specific cannabis employment requirements.
Possess a valid driver’s license or state ID.
Remain compliant with all legal and company regulations for working in the cannabis industry.
Demonstrate excellent customer service skills.
Have the desire to continuously learn about cannabis, cannabinoids, the endocannabinoid system, GTI products, and cannabis therapies.
Establish and maintain effective working relationships with employees.
Listen well and communicate effectively, verbally and in writing, with varied audiences.
Have previous experience with POS systems.
Understand applicable cannabis laws and regulations, safety regulations, local municipal codes, organizational rules, and standard operating procedures.
Follow instructions and incorporate constructive criticism from managers.
Demonstrate professionalism and integrity, including when handling confidential information and complying with HIPAA requirements.
Be able to move around the dispensary to fulfill assignments and assist patients and/or customers in different locations for prolonged periods.
Be able to remain stationary when required by business needs for prolonged periods.
Be able to converse and communicate directly with individuals and groups for prolonged periods.
Be able to operate a point-of-sale system, computer, and other office productivity machinery, and use online programming and software such as word processing, database management, spreadsheet applications, and email.
Be able to prepare patient and customer orders by moving and placing products.
Be able to inspect and receive detailed information, including dates of birth, in-store or online orders, and inquiries.
Be able to move inventory and materials weighing up to 30 pounds independently.
Be able to position oneself to move inventory and materials in storage areas.

Nice To Haves

Specialty, customer-facing retail experience.
Previous knowledge of cannabis, cannabinoids, the endocannabinoid system, GTI products, and cannabis therapies.

Responsibilities

Engage with and assist patients and/or customers in a customer-facing retail environment.
Educate patients and/or customers about products, methods of consumption, and safety.
Use product and consumption-method knowledge to recommend a safe and effective regimen suited to each person’s needs, and remain current on product knowledge.
Promote a positive, communicative, patient- and customer-oriented work environment.
Assist in verifying order deliveries for accuracy.
Support management in ensuring retail operations run smoothly and comply with applicable rules and regulations, including daily activities, maintenance, and handling reported issues or complaints related to patient information.
Enforce and uphold local and state cannabis regulations.
Keep the sales floor stocked and the store well-maintained and compliant.
Maintain hard-copy files as required.
Follow security measures and safety compliance procedures.
Complete duties at management-assigned workstations during scheduled shifts, including front-of-house stations (check-in, sales floor, point of sale, curbside, and roll-through) and back-of-house stations (fulfillment, receiving, replenishment, and inventory counts).
Uphold cleanliness, safety, and presentation standards throughout the dispensary.
Perform other duties as assigned.